Flexible Communications Advisor - Consumer & COO

Singtel Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working arrangements (3 days+

Office campus facilities

Parental Leave

Wellbeing support

Employee discounts

Job summary

Optus is looking for a Communications Advisor to translate operational priorities into clear frontline communications across written, visual and video channels. You’ll engage with Retail and Contact Centre teams, generate content, and publish across MyHub and other channels to inform and enable frontline staff.

You will collaborate with stakeholders to choose the right channels, maintain accuracy and tone, and support peak periods and major launches with timely, audience-focused messaging.

Qualifications

• Strong written communication skills; able to simplify complex information for frontline audiences.
• Ability to assess audience needs and select optimal channel, format and delivery.
• Experience creating engaging visual and video content using Canva, Shootsa or similar tools.

Responsibilities

• Draft frontline communications: updates, leader messages, MyHub posts, FAQs and campaign materials.
• Translate complex operational information into clear, actionable content for multiple audiences and channels.
• Support Retail and Contact Centre priorities through coordinated delivery of major initiatives.
• Create and adapt visual content for channels; produce short-form video content.

Skills

Written communication

Audience insight

Content creation

Canva/Shootsa

Stakeholder management

Planning & QA

Tools

Canva

Shootsa

Job description

Optus is looking for a Communications Advisor to translate operational priorities into clear frontline communications across written, visual and video channels. You’ll engage with Retail and Contact Centre teams, generate content, and publish across MyHub and other channels to inform and enable frontline staff.

You will collaborate with stakeholders to choose the right channels, maintain accuracy and tone, and support peak periods and major launches with timely, audience-focused messaging.