Strategic Frontline Communications Lead

Optus Enterprise; New South Wales; Hybrid; AUD 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Flexible hybrid work (3 days in office

Discretionary discounts

Wellbeing programs

Career development opportunities

Zusammenfassung

Optus is looking for a skilled communications professional to craft frontline messages and campaigns across MyHub and related channels. You will translate complex information into clear messages, support major initiatives, and create visual content using Canva or Shootsa.

You will work with stakeholders to refine channels and timing, ensure brand voice and accuracy, and help measure content effectiveness across Consumer, COO, Retail and Contact Centre teams.

Qualifikationen

• Strong written communication that simplifies complex information for frontline audiences.
• Ability to assess audience needs and select effective channels and formats.
• Experience creating visual and video content with Canva or Shootsa.
• Proven stakeholder management and collaboration across multiple functions.
• Strong planning and quality assurance with competing priorities.

Aufgaben

• Draft and deliver frontline communications, including updates, leader messages, MyHub posts, quick guides, FAQs and campaign materials.
• Translate complex operational, technical and business information into clear, actionable content.
• Support Retail and Contact Centre priorities through coordinated delivery of major initiatives.
• Create and adapt visual content using Canva or Shootsa, and produce short-form video.
• Develop reusable templates and production approaches to improve quality, speed and consistency.
• Clarify communication needs with stakeholders and recommend channels, formats and timing.
• Review content for accuracy, accessibility, brand alignment and tone of voice.
• Publish and refresh content across MyHub and other channels with approvals and publishing dates.
• Monitor frontline feedback, identify themes, and contribute to measuring communication effectiveness.
• Work across Consumer, COO, Retail and Contact Centres during peaks, incidents and launches.

Kenntnisse

Clear writing

Audience analysis

Content strategy

Video content creation

Stakeholder management

Tools

Canva

Shootsa

Jobbeschreibung

Optus is looking for a skilled communications professional to craft frontline messages and campaigns across MyHub and related channels. You will translate complex information into clear messages, support major initiatives, and create visual content using Canva or Shootsa.

You will work with stakeholders to refine channels and timing, ensure brand voice and accuracy, and help measure content effectiveness across Consumer, COO, Retail and Contact Centre teams.