Frontline Communications Lead - Consumer & COO

Optus; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee discounts: $80 monthly credit

25% off Optus products and shopping

On-site campus facilities (cafes, gym,

Parental Leave support

Job summary

Optus is seeking a Communications Advisor to translate operational priorities into clear, engaging content for Retail and Contact Centre frontline teams. You will craft updates, leader messages, and campaign materials across written, visual and video formats.

You will translate complex information into audience-friendly content, support peak periods and incidents, and collaborate with multiple teams to deliver timely communications that inform and enable exceptional customer outcomes.

Qualifications

• Excellent written communication to convey complex information clearly and concisely.
• Ability to assess audience needs and select the most effective channel and format.
• Experience creating visual and video content using Canva, Shootsa or similar tools.
• Proven stakeholder management and collaboration across multiple business functions.
• Strong planning, coordination and quality assurance to manage competing priorities.

Responsibilities

• Draft and deliver frontline communications for Optus Retail and Contact Centre teams.
• Translate complex operational info into clear content for diverse audiences and channels.
• Support major initiatives with coordinated delivery and planning.
• Create and adapt visual content using Canva or Shootsa; produce short-form video.
• Develop reusable templates to improve quality, speed and consistency.
• Review content for accuracy, accessibility and brand tone; escalate risks.
• Publish and refresh content across MyHub and other channels with approvals.

Skills

Written communication

Audience analysis

Visual content creation

Stakeholder management

Planning & QA

Tools

Canva

Shootsa

Job description

Optus is seeking a Communications Advisor to translate operational priorities into clear, engaging content for Retail and Contact Centre frontline teams. You will craft updates, leader messages, and campaign materials across written, visual and video formats.

You will translate complex information into audience-friendly content, support peak periods and incidents, and collaborate with multiple teams to deliver timely communications that inform and enable exceptional customer outcomes.