Case Worker

UnitingCare Queensland; Gold Coast City; On-site; AUD 55,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Parental leave

Diversity & inclusion

Career development

Employee discounts

Job summary

UnitingCare Queensland is seeking a dedicated Case Worker for the Gold Coast Homelessness Service – Immediate Housing Response, based at Southport. This full-time role focuses on delivering client-centred case management to individuals and families experiencing homelessness, with strong trauma-informed practice.

You will work alongside a skilled team to triage, assess needs, and support clients toward stable housing, utilising a wide range of internal services and community resources.

Qualifications

• Cert IV Community Services related field.
• Australian Drivers Licence.
• QLD Working with Children Check - Blue Card.
• Bachelor Degree in Human Services related field is desirable.

Responsibilities

• Support single people, couples and families experiencing primary homelessness with client-centred, strengths-based and trauma-informed case management.
• Assist clients during crises, help maintain emergency motel accommodation, and work toward longer-term housing outcomes.
• Collaborate to develop and implement holistic case plans with clients.
• Utilise strong communication to assess needs, safety, risk and progress across a range of service domains.

Skills

Case management

Trauma-informed approach

Crisis response

Communication skills

Education

Cert IV Community Services related field

Bachelor Degree in Human Services related field

Job description

Case Worker | Immediate Housing Response | Southport

• Employment Term:Full-time, max term until 15 February 2027
• Location:Based at Southport
• Remuneration:$46.70 per hour + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare Queensland

Are you looking to grow your skills across Family and Domestic Violence, Child Protection, Family Support, Alcohol and Other Drugs, Mental Health, and Homelessness?

If you’re passionate about making real change where it matters most, we’ve got you covered.

We are currently seeking a motivated and compassionate Case Workerto join our Gold Coast Homelessness Service – Immediate Housing Response (IHR)program, based at our Southport site.

This is a dynamic, frontline role where no two days are the same and your work has a direct, meaningful impact on people’s lives.

Your part in our UnitingCare team

As a Case Worker, you will support single people, couples, and families experiencing primary homelessness, delivering client-centred, strengths-based and trauma-informed case management.

Our clientsoften experience complex and intersecting challenges, so experience or knowledge in domestic and family violence, child protection, AOD, and mental healthisdesirable alongside essential case management experience.

You’ll work alongside clients during times of crisis, helping them maintain emergency motel accommodation while supporting them to work towards their goals and secure longer‑term housing outcomes.

If you’re a passionate team player who wants to deepen your practice, work across diverse service domains, and be part of a service that truly makes a difference, we’d love to hear from you.

What makes a difference for us?

• This role suits someone who can think on their feet, triage effectively, and remain adaptable in a fast-paced environment.
• You’ll balance autonomy with teamwork, working closely with a supportive and experienced group of professionals who are committed to best practice and shared learning.
• You will have access to a range of senior practitioners for professional development and support, alongside monthly in-house supervision and ongoing sector training. Uniting Care prides itself on its strong commitment to professional development and internal career progression.
• You’ll use your strong communication and rapport-building skills to assess needs, strengths, safety, and risk, and to collaboratively develop and implement holistic case plans.
• Strong written communication and IT skillsare also key, as you’ll navigate a range of databases and administrative tasks to ensure high-quality service delivery and accountability.

Requirements:

• Cert IV Community Services related field.
• Australian Drivers Licence.
• QLD Working with Children Check - Blue Card.
• Ideally, you'll have completed or be working towards a Bachelor Degree in a Human Services related field.

What makes a difference for you?

Flexible work arrangements

to support work-life balance

NFP Salary Packaging:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

A recognition and rewards platform

providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave

and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave

offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities

to challenge yourself, grow and make a meaningful difference

A positive and inclusive team

based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.