Frontline Administration & Switchboard Specialist

Queensland Government; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Generous leave entitlements

Salary packaging

Professional development allowances

Study and research assistance

Employee wellness programs

Job summary

The Queensland Government is seeking an Administration Officer at Logan Hospital to manage incoming calls, maintain directories, coordinate pager allocation, and support emergency communications.

You will work in a busy team, delivering accurate records and data entry with a proactive, reliable approach. The role features a four-day week, 8:00am–4:00pm, and access to entitlements and development opportunities.

Qualifications

• Confident communicator with strong customer service focus in a busy environment.
• Excellent interpersonal and communication skills for diverse people.
• Strong organisational skills, ability to multitask and stay calm under pressure.
• Proficient in computer systems, accurate records, and data entry.
• Proactive, reliable and flexible; able to work independently or in a team.
• Experience in switchboard/telecommunications services is highly regarded.

Responsibilities

• Manage incoming calls and enquiries; provide courteous, professional service.
• Maintain accurate telephone directories, databases, and switchboard information.
• Coordinate hospital pager allocation, maintenance, and repairs.
• Support emergency response communications by following procedures and protocols.
• Build positive working relationships with hospital teams and contribute to a collaborative workplace.

Skills

Customer service

Phone/switchboard

Communication skills

Multitasking

Data entry

Record-keeping

Teamwork

Tools

Telephone systems

Computer systems

Job description

The Queensland Government is seeking an Administration Officer at Logan Hospital to manage incoming calls, maintain directories, coordinate pager allocation, and support emergency communications.

You will work in a busy team, delivering accurate records and data entry with a proactive, reliable approach. The role features a four-day week, 8:00am–4:00pm, and access to entitlements and development opportunities.