Front Office Team Leader - Guest Experience

Quest Woolooware Bay; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Quest Woolooware Bay in Sydney is looking for a Guest Services Agent to join our Front Office team. You will deliver friendly, personalised service, handle reservations, and respond to guest inquiries with a professional approach.

Weekend work is required and we welcome casual staff, though a minimum number of shifts will apply. Experience in front office roles and RMS/Opera systems is highly regarded. Entitlements to work in Australia are expected.

Qualifications

• Front office hospitality or guest-facing experience preferred.
• Strong communication and customer-service orientation.
• Ability to manage time and priorities in a fast-paced environment.

Responsibilities

• Deliver effortless guest experiences at the front desk.
• Respond to accommodation enquiries and process reservations.
• Promote services and facilities to guests to achieve sales targets.
• Ensure accurate data capture and guest details in the system.
• Support corporate and leisure guests and assist other team members.
• Collaborate with Sales, Housekeeping and Management for smooth operations.

Skills

Guest services

Communication

Time management

Leadership

Education

Hospitality or business qualification

Tools

Opera RMS

Job description

Quest Woolooware Bay in Sydney is looking for a Guest Services Agent to join our Front Office team. You will deliver friendly, personalised service, handle reservations, and respond to guest inquiries with a professional approach.

Weekend work is required and we welcome casual staff, though a minimum number of shifts will apply. Experience in front office roles and RMS/Opera systems is highly regarded. Entitlements to work in Australia are expected.