Front Office Supervisor: Guest Services & Operations

Song Properties group; Brisbane; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

CLLIX Apartments and Hotels in Australia is seeking an experienced Front Office Supervisor to lead daily front desk operations, guide staff, and deliver outstanding guest service within a busy serviced apartment environment.

Reporting to Front Office management, you will handle guest inquiries, reservations, payments, and reconciliations, while coordinating with other departments to ensure a seamless guest experience and compliance with service standards.

Qualifications

• Experience in Front Office supervision within hospitality.
• Strong guest service focus and communication skills.
• Ability to lead, motivate and develop a team while maintaining service standards.

Responsabilités

• Supervise daily Front Office operations, including guest arrivals, check-ins and check-outs, and reservations.
• Provide leadership and support to Front Office team members during shifts.
• Handle guest enquiries and complaints professionally, ensuring timely resolution and high guest satisfaction.
• Maintain high standards of guest service and a positive experience.
• Oversee cash handling, guest accounts, payments, and key control procedures.
• Assist with rostering to maintain staffing levels and operational efficiency.
• Support induction, training and ongoing development of Front Office staff.
• Conduct team briefings and communicate policies and procedures effectively.
• Ensure compliance with service standards, WHS requirements, and operational procedures.
• Coordinate with other departments to resolve guest concerns and ensure smooth daily operations.
• Maintain accurate records and confidentiality of operational issues.

Connaissances

Front Office supervision

Guest service

Team leadership

Communication skills

Problem solving

Reservations system

Cash handling

Roster management

Description du poste

CLLIX Apartments and Hotels in Australia is seeking an experienced Front Office Supervisor to lead daily front desk operations, guide staff, and deliver outstanding guest service within a busy serviced apartment environment.

Reporting to Front Office management, you will handle guest inquiries, reservations, payments, and reconciliations, while coordinating with other departments to ensure a seamless guest experience and compliance with service standards.