Front Office Supervisor - Brisbane One

Song Properties group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

CLLIX Apartments and Hotels in Australia is seeking an experienced Front Office Supervisor to lead daily front desk operations, guide staff, and deliver outstanding guest service within a busy serviced apartment environment.

Reporting to Front Office management, you will handle guest inquiries, reservations, payments, and reconciliations, while coordinating with other departments to ensure a seamless guest experience and compliance with service standards.

Qualifications

• Experience in Front Office supervision within hospitality.
• Strong guest service focus and communication skills.
• Ability to lead, motivate and develop a team while maintaining service standards.

Responsibilities

• Supervise daily Front Office operations, including guest arrivals, check-ins and check-outs, and reservations.
• Provide leadership and support to Front Office team members during shifts.
• Handle guest enquiries and complaints professionally, ensuring timely resolution and high guest satisfaction.
• Maintain high standards of guest service and a positive experience.
• Oversee cash handling, guest accounts, payments, and key control procedures.
• Assist with rostering to maintain staffing levels and operational efficiency.
• Support induction, training and ongoing development of Front Office staff.
• Conduct team briefings and communicate policies and procedures effectively.
• Ensure compliance with service standards, WHS requirements, and operational procedures.
• Coordinate with other departments to resolve guest concerns and ensure smooth daily operations.
• Maintain accurate records and confidentiality of operational issues.

Skills

Front Office supervision

Guest service

Team leadership

Communication skills

Problem solving

Reservations system

Cash handling

Roster management

Job description

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

Who we are

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

About the Role

Reporting to the Front Office Manager and Assistant Front Office Manager, you will supervise daily Front Office operations, support team performance and ensure a consistently high standard of guest service.

This is an excellent opportunity for an experienced hospitality professional who enjoys leading a team, resolving guest enquiries and contributing to the smooth operation of a busy accommodation environment.

Key Responsibilities

• Supervise daily Front Office operations, including guest arrivals, departures, check-ins, check-outs and reservations.
• Provide leadership, guidance and support to Front Office team members during shifts.
• Handle guest enquiries, requests and complaints professionally, ensuring timely and effective resolution.
• Maintain high standards of guest service and ensure a positive guest experience.
• Oversee reception, cashiering procedures, guest accounts, payment transactions and key control.
• Assist with staff rostering to maintain appropriate staffing levels and operational efficiency.
• Support the induction, training, coaching and ongoing development of Front Office team members.
• Conduct team briefings and ensure effective communication of operational updates, policies and procedures.
• Ensure compliance with company service standards, workplace health and safety requirements and operational procedures.
• Coordinate with other departments to ensure smooth daily operations and timely resolution of guest concerns.
• Maintain accurate records, confidentiality and appropriate reporting of operational issues.
• Support Front Office Management with other operational responsibilities as required.

About You

To be successful in this role, you will ideally have:

• Previous experience in a Front Office Supervisor, Senior Guest Service Agent or similar hospitality role.
• Strong knowledge of hotel or serviced apartment Front Office operations.
• Demonstrated ability to supervise, motivate and support team members.
• Excellent communication, interpersonal and customer service skills.
• Strong problem-solving skills and confidence in handling guest complaints.
• Experience with reservations, cashiering, guest accounts and reception procedures.
• Good organisational skills and the ability to manage competing priorities.
• A professional presentation, positive attitude and strong attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to work rostered shifts, including weekends and public holidays where required.

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