Front Office Manager

Minorinternational; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Perth Hotel is seeking an experienced Front Office Manager to lead the front office team on a full-time basis. You will welcome guests with warmth and drive exceptional experiences throughout the stay.

You will oversee rosters, recruitment support, and guest issue resolution while ensuring smooth daily operations and accurate guest accounting. A strong focus on service and leadership is essential.

Qualifications

• Minimum 2+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.

Responsibilities

• Provide an outstanding guest welcoming experience by demonstrating service excellence and maintaining front office standards.
• Meet guests on arrival and ensure they are settled in their rooms.
• Maintain professional, open and honest communication to assist guests and make accurate bookings.
• Guide and support the team in delivering outstanding guest welcoming and experiences.
• Ensure all daily tasks are completed accurately and on time.
• Resolve and respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Skills

People management

Customer service

Communication

Roster management

Job description

Oaks Perth Hotel are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

To be successful in this role you will have:

• Minimum 2+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Benefits:

• Career Growth : Learning and development programs to boost your career.
• Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks : International accommodation discounts across our hotel brands .
• Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences : Discounted entertainment and activities.
• Banking and Insurance : Exclusive health insurance offers and workplace banking benefits .
• Wellness Boost : EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.