Front Office Supervisor

Colonial Group; Perth; On-site; AUD 70,000 - 90,000; Full time

Job summary

Colonial Group in Australia is seeking a Front Office Supervisor to elevate guest experiences from check-in to check-out. You will lead the Front Office team, ensuring smooth operation and a welcoming atmosphere.

The role requires strong communication, adaptability to a rotating schedule including nights and weekends, and proficiency with reservation and property management systems. You will partner with guests and colleagues to resolve challenges and deliver memorable stays.

Qualifications

• Experience in hotel operations and leading teams.
• Familiarity with reservation systems and property management systems is a plus.
• Ability to multitask and stay organized under pressure.
• Excellent written and verbal communication skills.
• Willingness to work a rotating schedule including nights, weekends, and holidays.

Responsibilities

• Oversee daily front office operations with expertise.
• Lead and mentor the Front Office team to foster growth.
• Engage with guests to resolve issues and ensure satisfaction.
• Assist with roster planning and shift coordination.
• Represent authenticity and professionalism on every shift.

Skills

Hotel Operations

Leadership

Property Management Systems

Communication Skills

Time Management

Tools

Reservation Systems

Property Management Systems

Job description

Purpose

As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly.

Primary Responsibilities

• Take the helm and guide the front office’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of communication, both written and spoken
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays