Room Division Manager

View Hotels; North Sydney Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

View Hotels is seeking a Front Office Manager who will lead guest-facing Front Office operations with a hands-on approach, ensuring an exceptional guest experience while driving efficiency and commercial performance.

The role requires a calm, decisive leader who engages guests and supports a high-performing team in a busy hotel environment. You will champion culture, standards and front-office technology to deliver outstanding service.

Qualifications

• Hands-on leadership experience in a hotel environment.
• Guest-focused with ability to engage and assist guests.
• Calm and decisive when handling challenging situations.
• Ability to build a positive team culture with accountability.
• Commercial awareness and ability to interpret hotel performance data.
• Strong rostering, labour management and operational planning skills.
• Excellent communication across all hotel levels.
• Willingness to challenge existing processes and improve department operations.
• Experience with hotel PMS and Front Office technology.

Responsibilities

• Deliver an exceptional guest experience while ensuring Front Office operates efficiently and commercially.
• Lead Front Office operations from the front of house, visible in the lobby, supporting the team.
• Foster leadership, culture and a high-performing team.
• Drive commercial performance and guest satisfaction through effective operating practices.
• Manage rostering, productivity and standards to optimise efficiency.

Skills

Hands-on leadership

Guest-focused

Calm under pressure

Team building

Commercial awareness

Rostering & labour management

Communication

Process improvement

PMS experience

Job description

The Front Office Manager is a hands-on operational leadership role responsible for delivering an exceptional guest experience while ensuring the Front Office operates efficiently, professionally and commercially. This is a leadership role that operates from the front — visible in the lobby, engaged with guests and actively supporting the team during busy periods, not a management role that operates from behind a desk.

Key responsibilities

• Guest Experience & Operations
• Leadership & Culture
• Commercial Performance
• Rostering & Productivity
• Standards & Controls

About you

• An experienced hotel professional with genuine hands-on leadership experience
• Guest-focused and naturally comfortable engaging with people
• Calm and decisive when dealing with difficult situations
• Able to build a positive team culture while maintaining accountability
• Commercially aware and comfortable working with hotel performance numbers
• Strong at rostering, labour management and operational planning
• An excellent communicator across all levels of the hotel
• Comfortable challenging existing processes and improving how the department operates
• Experienced with hotel PMS and Front Office technology
• Passionate about developing people rather than simply managing shifts