Guest Service Agent - Front Office

Pullman; Adelaide; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning & development programs

Employee benefits card

Job summary

Pullman Adelaide is seeking a Guest Service Agent to deliver warm, guest-focused service at the front desk. You will handle check-in/check-out, respond to guest requests, and work closely with multiple hotel departments to ensure a memorable stay.

The position requires a professional telephone manner, strong communication skills, and a friendly, team-oriented attitude. Shifts include mornings, evenings and weekends.

Qualifications

• Front Office Reception experience preferred in hotel/resort environment.
• Professional telephone manner and exceptional customer service.
• Excellent communication, interpersonal and time management skills.
• Friendly, positive can-do attitude and team player.
• Excellent grooming and presentation standards.
• Proficient in Word, Excel, PMS and Outlook.

Responsibilities

• Provide quality service to guests during check-in/check-out and throughout stay.
• Maintain accuracy of guest and hotel accounts and charges.
• Maintain security procedures with credit and cash transactions, keys and privacy.
• Communicate effectively between guests and hotel departments.
• Operate switchboard and guest messaging; handle calls promptly.
• Assist reservations and promote hotel facilities to maximise sales.

Skills

Front Office experience

Customer service

Communication

Grooming & presentation

PMS & Outlook

Opera Cloud PMS

Driver license (desirable)

Flexible shifts

Tools

Opera Cloud PMS

Job description

Job Description

What you will be doing:

As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
• Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Qualifications

Your experience and skills include:

• Previous Front Office Reception experience preferably in a hotel or resort environment
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Excellent grooming and presentation standards
• Proficient computer skills – Word, Excel, PMS and Outlook
• Previous experience with Opera Cloud or similar PMS desirable, however not essential
• Current full driver license is desirable, however not essential
• The flexibility to work shifts including early mornings, evenings and weekends

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor accommodation worldwide and dozens of partners discounts.
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Laundered uniform
• Duty Meal

Your team and working environment:

This is a stand out opportunity to step up in a high profile position. We seek out those who do what’s right; make things better; and prioritise our people. Our leaders need to show that they support and encourage; take time to listen and act; make time for their people; and take time out to have a laugh as often as possible.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS