Compassionate Medical Receptionist & Scheduler

Burleigh Heads Medical Centre; Gold Coast City; Presencial; AUD 30.000 - 41.000; Jornada completa

Descripción de la vacante

Burleigh Heads Medical Centre on the Gold Coast seeks a friendly Medical Receptionist to join a supportive team, delivering high quality patient care, reception and secretarial services with discretion and confidentiality.

You will use Best Practice Software, greet patients, handle calls, schedule appointments and liaise with doctors and families with empathy and professionalism. The role requires confidentiality, the ability to work under pressure, and a patient-focused approach.

Formación

• Experience with Best Practice Software is essential.
• Excellent interpersonal and communication skills.
• Ability to work independently or in a team.
• Proficient keyboard skills.
• Basic knowledge of Microsoft Office programs.
• CPR training required.
• Demonstrates empathy and patient-focused service.
• Strong organization and attention to detail.
• Maintain confidentiality of patient and practice information.

Responsabilidades

• Open and close the clinic.
• Greet patients and other callers in a courteous and efficient manner.
• Answer the telephone promptly and courteously.
• Schedule appointments for patients.
• Receive and convey messages in writing, verbally and electronically including emails and faxes.
• Liaise with patients and families with compassion.
• Liaise with doctors and other health professionals and staff.
• Issue patient invoices/receipts and bulk bill as required.
• Enter and update patient registration details.
• Maintain confidentiality of patient and practice information.

Conocimientos

Best Practice Software

Interpersonal skills

Communication

Teamwork / Independent work

Keyboard proficiency

Microsoft Office

CPR

Empathy

Attention to detail

Confidentiality

Descripción del empleo

Burleigh Heads Medical Centre on the Gold Coast seeks a friendly Medical Receptionist to join a supportive team, delivering high quality patient care, reception and secretarial services with discretion and confidentiality.

You will use Best Practice Software, greet patients, handle calls, schedule appointments and liaise with doctors and families with empathy and professionalism. The role requires confidentiality, the ability to work under pressure, and a patient-focused approach.