Patient Care Coordinator — Medical Front Desk & Scheduling

Starxalign Pty Ltd; Gold Coast City; On-site; AUD 34,000 - 44,000; Full time

Job summary

StarMedX in Upper Coomera on the Gold Coast is seeking a friendly, professional Medical Receptionist to join our practice. You will be the welcoming face for patients, supporting high-quality care and assisting throughout their visit.

Key responsibilities include greeting patients, scheduling with the Clinical Team, handling queries by phone and email, and maintaining confidential patient records. Prior experience in a medical reception role and Best Practice software is highly valued.

Qualifications

• Minimum of 2 years of reception experience, medical preferred.
• Best Practice experience is a must.
• Excellent verbal and written communication skills.
• Experience with Medicare, DVA, Work Cover, HICAPS and Private Health Insurance billings preferred.
• Strong multitasking abilities and prioritisation of workflow.

Responsibilities

• Greet patients and efficiently manage check-ins and registrations.
• Coordinate appointment scheduling in collaboration with the Clinical Team.
• Respond to patient queries via phone and email.
• Organise and maintain patient records, ensuring accuracy, privacy and confidentiality.
• Assist general administrative tasks to support the smooth running of the practice.

Skills

Reception experience

Medical reception

Communication skills

Job description

StarMedX in Upper Coomera on the Gold Coast is seeking a friendly, professional Medical Receptionist to join our practice. You will be the welcoming face for patients, supporting high-quality care and assisting throughout their visit.

Key responsibilities include greeting patients, scheduling with the Clinical Team, handling queries by phone and email, and maintaining confidential patient records. Prior experience in a medical reception role and Best Practice software is highly valued.