Front Office Receptionist

RACV; Cobram; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Career development

Reception experience desirable

Rotating roster

Opera booking system knowledge

Customer service excellence

Administrative skills

Attention to detail

Team player

Job summary

RACV Cobram Resort is seeking a Front Office Receptionist for evenings and weekends. You’ll be the first contact for members, handling check-ins/outs and guest enquiries with a strong service focus.

This casual role requires excellent administration, server support, and the ability to work across a 7-day rotating roster, including public holidays and after-hours shifts.

Qualifications

• Face-to-face front desk duties with a friendly manner.
• Available evenings and weekends as required.
• Strong customer service and clear communication.
• Accurate administration and organisation skills.

Responsibilities

• Check in and check out guests and members.
• Answer calls and assist with requests and enquiries.
• Handle after-hours guest enquiries after 6pm.
• Lock up areas and manage after-hours bookings via email.
• Rostered to a 7-day rotating shift, afternoons/evenings, weekends and holidays.

Skills

Customer service

Administration

Organisational skills

Attention to detail

Team player

Work under pressure

Tools

Opera booking system

Job description

Casual Opportunity | Must be available evenings and weekends

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Cobram Resort, in the Murray River’s rich agricultural and historical region, enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience

A day in the life

As a Front Office Receptionist, you will be the face and first point of contact for the RACV Cobram Resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk.

Your key responsibilities are to undertake the day-to-day duties associated with check in and check out members, answering all calls and assisting with requests and general enquiries.

This role will involve having access to the afterhours phone to deal with guest enquires after 6pm, responsible for locking up various areas of the resort i.e. Swimming pool and manage after hours bookings coming in via email.

You’ll be rostered to meet the peak and flow of business demands, shifts will vary across a 7-day rotating roster in the afternoon/evenings, weekends and public holidays.

We’re offering…

• Opportunity to join during an exciting time of growth
• Ongoing training and career developing opportunities
• Experience in a reception role is highly desirable
• Availability across a 7-day rotating roster desirable
• Opera booking system knowledge would be an advantage
• A desire to deliver a high level of customer service
• Excellent administration and organisational skills
• A high attention to details
• Team player and work well under pressure

A little about us

As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

Our nine RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas – and at discounted Member rates – they’ve become valuable places to recharge and reconnect.

You can learn more about our resorts at racv.com.au/travel-leisure/racv-resorts.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants willbe requiredto provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may berequired.

At RACV, we believe thatmaintaininga diverse and inclusive workplace isan important elementin our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.