Front Office Receptionist

RACV Limited; Melbourne; On-site; AUD 17,000 - 24,000; Part time

Benefits offered by this job

Discounts on RACV products & resorts

Training and professional development

Uniform provided

Job summary

RACV Limited invites applications for a part-time Front Office Receptionist at the RACV City Club in Melbourne. You will be the welcoming face for members, handling check-in/out, payments, and guest inquiries with a warm, professional approach.

Applicants should bring front office experience in a 4-5 star hotel or resort, strong communication, and a proactive, service‑oriented mindset. Shifts are 7 days, 7am–11pm, with discounts on RACV products and uniform provided.

Qualifications

• Front office receptionist experience in 4-5 star hotel/resort highly desirable.
• Professional face-to-face and telephone manner with strong interpersonal skills.
• Ability to upsell products and services and handle enquiries effectively.

Responsibilities

• Handle check-in/out for members and process payments.
• Maintain accurate records and respond to inquiries at the desk.
• Upsell RACV products and services and assist members with requests.
• Collaborate with other departments to ensure smooth service delivery.
• Support flexible shift coverage across a 7-day roster.

Skills

Customer service

Communication skills

Face-to-face service

Teamwork

Tools

MS Office

Outlook

Job description

Permanent Part-time | Minimum 15hours week

Competitive Salary | Discounts on RACV products & resorts

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

The prestigious RACV City Club has been awarded Club of the Yearnumeroustimes, ranking it amongst the world’s finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, andstate of the artconference facilities and more. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.

About the Opportunity

An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and welcome members with a warm and friendly smile. In this role,you'llbe the face and first point of contact for RACV City Club. You'llbe on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk.You'llbe motivated and hardworking with the “can do attitude” which will see you thrive in the role.

This could be just the right role for you?

Day to day your key responsibilities will include the check in and out of members, processing payments,maintainingrecords, answering incoming enquiries, upselling products & services,assistingmembers with requests and information and work closely with other departments.

Full availability and flexibilityisrequiredto work a variety of shifts, on a7 dayrotating roster, between 7am - 11pm weekdays, nights, weekends & public holidays.

We are Offering

• Discounts on RACV products & resorts
• Training and professional development
• Uniform provided

Whatyou'llneed to be successful

Front office receptionist experience in4-5 starhotel/resort highly desirable

A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills

Previousface to face customer service experience, delivering a high standard of service

Excellent administration skills, MS Office & Outlook, attention to detail, problem solving, organisational and efficient time management skills

Be friendly, confident,self motivated, enthusiastic, display a positive attitude and excellent personal presentation

Work well in a team environment, under pressure and with diverse groups of people

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.