Front Office Receptionist

RACV; Hobart; Vor Ort; AUD 30.000 - 47.000; Vollzeit

Benefits dieser Stelle

Competitive hourly rate + penalties: E

Training and professional development

Generous employee benefits & discounts

Zusammenfassung

RACV Hobart Hotel in Tasmania is seeking a welcoming Guest Service Agent to be the face of our busy reception. You will deliver warm, professional service to members and guests, and manage check-in/check-out with efficiency.

The role requires flexibility across a 7-day roster, a passion for hospitality, and strong communication. Full Australian driver licence and proficiency with MS Office are desirable, with Opera PMS experience a plus.

Qualifikationen

• Experience in front office, reservations or customer service in a 4-5 star hotel/resort.
• Full Australian driver licence.
• Availability to work across a 7-day roster.
• Excellent communication and interpersonal skills with professional phone manner.
• Proficient in MS Office; Opera PMS desirable.
• Be proactive in a fast-paced environment and manage multiple tasks.
• Friendly professional demeanor and team player.

Aufgaben

• Be the face and first point of contact for RACV Hobart Hotel guests and members at reception.
• Provide outstanding customer service and assist with check-in/check-out procedures.
• Handle inquiries, reservations and requests efficiently.
• Maintain professional appearance and uphold service standards.

Kenntnisse

Customer service

Front office

Hospitality

Communication

Time management

Multitasking

Professional phone manner

MS Office

PMS Opera

Tools

PMS Opera

Jobbeschreibung

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Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

When it comes to a luxury escape to Tasmania’s capital, RACV Hobart Hotel is the destination of choice where heritage meets modern. Featuring deluxe and family apartments with views of Derwent River. Experience some of Hobarts best seasonal produce at Charcoal, our inhouse restaurant, and Cascade on Collins bar. Come explore the endless opportunities, find pathways to set up long-term goals, and grow your career in more ways than one. When you join the journey at RACV, you’ll find more than just a job. It's your chance to be part of something bigger.

About the Opportunity

As a Guest Service Agent, you will be the face and first point of contact for the RACV Hobart Hotel. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members and guests with the best experience whilst at the reception desk. You will be motivated and hardworking with the "can do attitude" which will see you thrive in the role.

What you’ll need to be successful

• Previous experience in front office, reservations or customer service role in a 4-5 star hotel/resort environment
• Full Australian driver licence (manual transmission)
• Availability and flexibility to work across a 7-day roster
• Passion for the hospitality industry, hotels and providing great customer service
• Excellent communication and interpersonal skills with a professional phone manner
• Proficient administration skills in software programs such as MS Office, with PMS Opera, desirable
• Be proactive in a fast-paced environment and prioritise the workload to handle multiple tasks & enquiries simultaneously
• Excellent time management, attention to detail and ability to problem solve
• Demonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellence

We’re offering

• Competitive hourly rate + penalties evenings, weekends & public holidays + super
• Training and professional development for career growth opportunities
• Generous employee benefits & discounts on RACV products & resorts

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Front Officeand whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.