Front Office Receptionist

UniLodge; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

UniLodge Carlton is seeking a reliable front desk team member to manage day-to-day reception and assist prospective residents with warmth and efficiency. The role requires strong communication, calm under pressure, and solid admin skills to support a seamless guest experience from check-in to check-out.

Experience in student accommodation or university settings is highly regarded, and knowledge of RMS is advantageous. We value diversity and a welcoming team culture at UniLodge Carlton.

Qualifications

• Experience in guest-facing roles within accommodation or hospitality.
• Strong communication and interpersonal skills.
• Ability to stay calm, organized and efficient during busy periods.

Responsibilities

• Operate the day-to-day front desk reception.
• Assist prospective residents and visitors professionally.
• Provide customer service in the accommodation environment.
• Experience in a University environment is highly regarded.
• Prior knowledge of RMS is an advantage.
• Be culturally aware and respectful of diverse backgrounds.

Skills

Front desk reception

Customer service

Communication

Admin skills

Cultural awareness

Tools

RMS

Job description

Deliver the ultimate guest experience and assist our wider team with the day-to-day management of the Essence Hotels & UniLodge Carlton property!

15th October, 2026

Essence Hotels & Apartments is a part of Australia’s leading student accommodation provider, UniLodge. Our property management platform is shaped from over 25 years as specialists in student accommodation & rentals and is growing within the conferencing and events space. We’re the ideal choice for medical stays, business, or leisure. We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of trust,engagement,collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.

The Role

Attitude is everything in this position. We are looking for reliable team players with a can-do attitude. Your engaging and bubbly personality along with your exceptional communication skills will contribute to enhancing the overall guest experience from check-in through to check-out. You will be okay with working in a changing environment, and will have the ability to remain calm, efficient and organised during peak periods. Solid admin and computer skills are also essential in this role.

Duties & Responsibilities

• Operate the day-to-day front desk reception.
• Assist all prospective residents and visitors in the most efficient and professional manner
• Customer service experience in the accommodation industry
• Experience in a University environment (highly regarded)
• Prior knowledge of RMS is an advantage
• Be culturally aware/competent and understanding towards different cultures

15th October, 2026

Essence Hotels & Apartments is a part of Australia’s leading student accommodation provider, UniLodge. Our property management platform is shaped from over 25 years as specialists in student accommodation & rentals and is growing within the conferencing and events space. We’re the ideal choice for medical stays, business, or leisure. We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of trust,engagement,collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.

The Role

Attitude is everything in this position. We are looking for reliable team players with a can-do attitude. Your engaging and bubbly personality along with your exceptional communication skills will contribute to enhancing the overall guest experience from check-in through to check-out. You will be okay with working in a changing environment, and will have the ability to remain calm, efficient and organised during peak periods. Solid admin and computer skills are also essential in this role.

Duties & Responsibilities

• Operate the day-to-day front desk reception.
• Assist all prospective residents and visitors in the most efficient and professional manner
• Customer service experience in the accommodation industry
• Experience in a University environment (highly regarded)
• Prior knowledge of RMS is an advantage
• Be culturally aware/competent and understanding towards different cultures

Our mandatory requirements include:

• Valid Working Rights in Australia and New Zealand
• National Police Check
• Working with Children Check (VIC)
• Valid RSA

UniLodge Living Group, and our brands, is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, we require all candidates to declare any history of being investigated for or engaging in gender-based violence. This approach aligns with our dedication to upholding the highest standards of integrity and accountability within our organisation and meets the requirements of the National Higher Education Code to Prevent and Respond to Gender-based Violence

Our organisation is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual’s unique experiences and contributions are valued. We welcome your application.