Medical Receptionist & Administrative Support / Personal Assistant

AEVAFEM PTY LTD; Geehi; On-site; AUD 65,000 - 95,000; Full time

Job summary

AEVAFEM PTY LTD is seeking a Medical Receptionist & Administrative Support/Personal Assistant for a Women's and Children’s Health Specialist Unit in Sydney's Upper North Shore & Northwest. The role splits between two locations (Parkway SAN near Sydney Adventist Hospital, Wahroonga & Norwest, Bella Vista) with a pre-decided roster and 3 days a week, 9am–5pm.

You will handle reception and PA duties, bookings, and paperless document management, serving as the first point of contact.

Qualifications

• Experience in a similar Medical Receptionist role.
• Typing speed 60+ WPM is essential in a paperless environment.
• Excellent verbal and written communication with patients and colleagues.
• Discretion and confidentiality in handling patient information.

Responsibilities

• Reception duties: patient phone calls and inquiries, scheduling appointments, patient bookings, and electronic document management.
• Provide PA support to Specialists and assist patients and external customers.
• First point of contact to meet patient expectations.
• Maintain patient appointments, referrals, letters, and patient correspondence.
• Manage doctors' schedules, theatre times, meetings, and conferences.
• Prepare and deliver patient information and medical records.
• Receive and lodge payments including Medicare claims and invoices.
• Order and maintain office supplies.

Skills

Medical Receptionist experience

Typing speed 60+ wpm

Customer service

Excellent communication

Genie billing

Tools

Genie

Job description

Medical Receptionist & Administrative Support / Personal Assistant

Medical Receptionist & Administrative Support/Personal Assistant for a leading Women’s and Children’s Health Specialist Unit in Sydney's Upper North Shore & Northwest (Parkway SAN, Near Sydney Adventist Hospital, Wahroonga & Norwest, Bella Vista). This job is split between two locations; the Medical Receptionist will travel to one or the other on a pre-decided roster.

Salary - $65,000.00 – $95,000.00 per year, inclusive of Superannuation (Full-time Salary)

Work with other Medical Receptionists/Personal Assistants within the specialist unit

Work with leading specialists in their areas of expertise

Interesting and varied role

High degree of autonomy

The Job:

Busy environment – varied job tasks

Patient contact – responsible for first impressions - fulfilling and rewarding role

Your Role:

Exciting opportunity to join a Women’s and Children’s Health Specialist Unit in Sydney's Upper North Shore & Northwest (Parkway SAN, near Sydney Adventist Hospital, Wahroonga & Norwest, Bella Vista).

Responsible for reception duties, including but not limited to patient phone calls and inquiries, coordinating appointments, patient bookings, and electronic document management in a paperless practice environment.

Provide PA support to the Specialists in the practice, as well as face-to-face and telephone service to patients and external customers.

To ensure the expectations and needs of the patients are consistently met, and in most cases, as the first point of contact.

You will generally work 3 days a week between 9 am and 5 pm (although this can vary from 8 am to 4 pm on certain days). This practice has two locations, and you will be working at both locations on a pre-decided schedule. You will be an integral part of a dynamic team providing high-quality medical reception and administrative support to the Specialists and their patients.

Your Responsibility:

Deliver a high level of customer service with patient inquiries at reception and over the phone or email, ensuring patients are received in a timely, courteous and professional manner

Managing the administration of new, current and prospective patients

Maintain patient appointments, referrals, typing of letters, preparation of patient correspondence, and communication with other clinics and health funds

Maintain doctors' schedules and calendars, including scheduling consultations, theatre times, meetings, and conferences

Timely preparation and delivery of patient information and medical records

Receiving and lodging payments from patients, including Medicare claims, Eclipse and invoices

Administrative support to the doctors as required

Order and maintain office supplies and other necessary consumables for the practice as required

You:

We value a friendly and pleasant manner with an easy-going, caring nature above experience

The following desirable qualities are preferred:

Experience in a similar role as a Medical Receptionist, with particular experience in billing and electronic patient management systems (Genie)

Exceptional typing skills (60+ words per minute) are essential as the practice operates in a paperless environment

Passion for customer service, high attention to detail, outstanding verbal communication skills, strong organisation, and time management skills

Motivated, energetic and proactive individual with a passion for providing exceptional patient service will be an ideal fit for this position

Excellent communication (verbal and written) and interpersonal skills, enabling effective communication at all levels of the business

Discretion, confidentiality, and meticulous attention to detail

Able to adapt to and enjoy being part of a team in a busy environment

Vaccination: Aevafem is a healthcare facility, and all workers are required to be vaccinated in accordance with NSW Health guidelines. You will be asked to produce evidence of COVID vaccination