Front Office Manager

BreakFree Hotels, Resorts and Apartments; Sunshine Coast Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

BreakFree Alexandra Beach is seeking a proactive Front Office Manager to oversee front-of-house operations and foster a cohesive, guest‑centric team. You will guide staff, manage reservations and guest accounts, and drive service standards to create memorable stays by the coast.

Join a vibrant coastal property with a rotating schedule, including nights and weekends, and contribute to a supportive team environment emphasizing safety, efficiency, and guest satisfaction.

Qualifications

• Experience in Hotel Operations with history of leading a team as a Supervisor or Manager.
• Strong multitasking ability with solid organisational/time management skills.
• Proficiency in using reservation and property management systems (PMS).
• Excellent written and spoken communication skills.
• Flexible rotating schedule including nights, overnights, weekends and public holidays.

Responsibilities

• Communicate with guests and colleagues to ensure cohesive collaboration.
• Resolve guest dilemmas with creative solutions.
• Recruit, train, and mentor Front Office team; monitor performance.
• Adhere to OH&S requirements; respond to emergencies; ensure guest and staff safety.
• Manage reservations, guest accounts, and analyse reports and data.
• Monitor budgets, expenditure and revenue to inform operational decisions.

Skills

Hotel operations experience

Supervisor/Manager experience

Time management

Reservations systems

Communication skills

Flexible schedule including nights/hol

Tools

Reservation & PMS systems

Job description

BreakFree Hotels, Resorts and Apartments – Alexandra Headland QLD

BreakFree Alexandra Beach, overlooking the stunning beaches and ocean views of Maroochydore, offering a combination of studio, one, two and three bedroom apartments along with an array of resort facilities including lagoon pools, waterslide and BBQ area, BreakFree Alexandra Beach attracts families and travellers seeking a leisurely stay by the water. There is plenty keep you occupied during your days off, bask in the sun, surf and sand, visit the Sea Life Aquarium and or pop in to say hi to the locals at Australia Zoo!

Why Join the BreakFree Alexandra Beach Team?

Enjoy flexible working hours: free afternoons for Housekeeping and Public Area team members, and no late finishes or overnights for Front Office team members, giving you time for yourself!

Adult Wages for ALL:Earn adult wages aged 16 or older, providing a fantastic opportunity to connect with new people and forge lasting friendships

Supportive Team in a Beautiful Setting:Be part of a team that truly supports each other while working a few steps away from the beach.

Purpose

As theFront Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in using reservation and property management systems is a plus
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Benefits

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.