Front Office Supervisor

Oaks Hotels; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels’ Oaks Brisbane Mews Suites is seeking a Front Office Supervisor with proven leadership and a passion for exceptional guest experiences. This role offers Full Time or Part Time opportunities and requires overseeing guest arrivals, departures, and daily front desk tasks to ensure a seamless experience.

You will motivate a team, uphold service standards, and handle guest inquiries with professionalism while adapting to rotating shifts across AM/PM schedules.

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with knowledge of guest service standards.
• Exceptional customer service skills, maintaining a positive and professional demeanor under pressure.
• Strong time management skills with the ability to prioritize tasks.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and varying schedules.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing expertise and continuously motivating the team to high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures to provide seamless check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Guest service

Time management

Professional presentation

Flexibility

Customer service

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Brisbane Mews Suites are looking for aFront Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team. FULL TIME or PART TIME opportunities available.

About the Role:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• This role operates on a rotating roster, including a mix of AM, PM shifts

Qualifications

To be successful in this role, you will possess the following qualifications and attributes:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.