Hotel Manager | The Whale

Merivale; Narooma; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Job summary

The Whale Narooma, part of Merivale, seeks a Hotel Manager to lead daily hotel operations, including Front Office and Housekeeping, and collaborate with the General Manager on F&B strategy.

You will mentor teams, build guest relationships, and drive proactive problem-solving while upholding Merivale’s standards of service and guest satisfaction.

Qualifications

• Highly organised with exceptional communication and interpersonal skills.

Responsibilities

• Deliver excellent guest engagement and VIP experiences.

Skills

Leadership

People management

Guest relations

Communication

Mentoring

Problem solving

Interpersonal skills

Tools

Hotel PMS

OTAs

POS

Job description

Company Description

Job Description

The Venue

The Whale Narooma, a boutique coastal retreat where relaxed luxury meets the natural beauty of the NSW South Coast. Guests unwind in beautifully designed accommodation, recharge with premium wellness amenities, and enjoy exceptional dining at Queen Chow. The boutique hotel is perfectly positioned to explore pristine beaches and sparkling waterways, The Whale offers guests an effortless escape for relaxation, indulgence, and adventure.

The Role

The Hotel Manager of The Whale is a hands‑on leader who is genuinely passionate about delivering exceptional guest experiences, developing the hotel offering, and has a strong understanding of hotel operations.

In this exciting and diverse role, you will join the precinct’s senior leadership team. You will oversee the day‑to‑day operations of the hotel, with responsibility for Front Office and Housekeeping. Alongside managing daily operations, you will work closely with the General Manager across key areas of the business, including the incredible Food & Beverage offering.

To succeed in this role, you will be highly organised, with exceptional communication and interpersonal skills, and a proven ability to build strong relationships with both guests and Merivale team members. You will embody the Merivale culture while bringing a proactive, solutions-focused approach to problem‑solving.

A passion for mentoring and developing teams, fostering collaboration, and consistently delivering outstanding guest experiences from arrival to departure will be essential.

Your key focuses will include:

• Dedication and passion to deliver excellent guest engagement and VIP experience;
• Team management – lead, develop and drive a positive culture within the team
• Proven record of working toward KPIs, rostering, wage analysis and labour control.
• Rate management and revenue forecasting;
• Relationship management with key stakeholders including OTA’s;
• Regular usage of Technologies, including Hotel PMS, OTAs, POS.
• Delivery and execution of room service.

The Reward

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.