Assistant Manager - Mercure Newcastle

Mercure Hotels; Newcastle City Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

Mercure Newcastle, part of the Accor family, is seeking an energetic Assistant Manager to ensure smooth operation of the hotel's Front Office with high guest service standards.

You will supervise Front Office, collaborate with housekeeping, maintenance and F&B, manage check-in/out, handle guest issues, and respond to emergencies while leading a rotating roster.

Qualifications

• Relevant experience in the hotel industry.
• Strong written and verbal communication skills.
• Leadership qualities with ability to motivate colleagues.
• RSA certificate and First Aid training or willing to obtain before starting.

Responsibilities

• Oversee day-to-day Front Office operations in coordination with Housekeeping, Maintenance and F&B.
• Supervise and motivate team to deliver high service levels.
• Resolve guest issues to achieve win-win outcomes.
• Assist with check-in/check-out and general guest services when needed.
• Respond to emergencies and coordinate with hotel leadership.
• Maintain visible management presence at Front Desk and lobby during peak periods.

Skills

Guest-focused service

Leadership

Communication

Roster management

Problem solving

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Mercure Newcastle offers the best location Newcastle has to offer. Jaw dropping coastline, the vibrant foreshore, exciting nightlife, and beautiful beaches worth dipping your toes in to are just some of the many charms of this coastal city.

Newcastle is the gateway to both the magical Hunter Valley Wine Region and the Lake Macquarie area, providing a convenient location to base yourself during your NSW adventures.

Mercure Newcastle offers 131 guest rooms, outdoor pool, 4 conference rooms and a restaurant and bar catering to a wide range of travelers.

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team and working closely with housekeeping, maintenance and Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.
• Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.

Qualifications

Your experience and skills include:

• Relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
• Guest obsessed focus
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
• Clear and confident communication skills – both written and verbal
• Hold a valid Responsible Service of Alcohol certificate and First Aid training or wiliness to obtain before starting
• Ability to work across a rotating roster including mornings, evenings and weekends

Additional Information

What’s In It For You

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!