Front Office Manager - Mercure Perth on Hay

MERCURE IT; Perth; On-site; AUD 70,000 - 90,000; Full time

Job summary

Accor is seeking an experienced Front Office Manager to lead our front desk team and deliver peak moments for every guest. Reporting directly to the General Manager, you will coach Guest Service Agents and Assistant Manager, resolve guest issues, monitor key metrics, and help shape front office policies.

You will take on duties beyond the traditional FOM role to grow your leadership and hospitality acumen. This role requires a collaborative leader who thrives in a fast-paced hotel environment

Responsibilities

• Lead the Front Office Team to deliver peak moments to our guests
• Create welcoming places and memorable experiences for guests and the team
• Provide excellent customer service and resolve guest issues promptly and professionally
• Empower the team to go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives
• Take on duties outside of the traditional FOM role to grow your skill set

Job description

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests


• Create welcoming places and memorable experiences not only for our guests but also for your team


• Provide excellent customer service and resolve guest issues in a timely and professional manner


• Empower our team to always go the extra mile for our guests


• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers


• Monitor and report on key performance metrics to identify areas for improvement


• Participate in the development and implementation of front office policies and procedures


• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team


• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.