Front Office Manager - Guest Experience Leader

66YKJ; Melbourne; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Staff discounts

Flexible hours/locations

Training programs

Employee assistance program

Referral incentives

Global brand culture

Job summary

AC Hotels by Marriott in Melbourne’s Southbank is seeking a Front Office Manager to lead the front office team, drive guest service excellence, and ensure smooth check-ins and check-outs. You will be a visible leader, shaping the guest experience with passion for detail and culture.

You should have OPERA PMS experience, previous managerial hospitality roles, and valid Australian working rights. This full-time role offers a career path within a global luxury brand and access to Marriott’s

Qualifications

• Experience with OPERA PMS.
• Relevant managerial experience in hospitality.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.
• High school diploma or GED; 2 years experience in guest services/front desk.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

• Manage all aspects of the front office and exceed guest expectations.
• Develop goals and plans to prioritise, organise and complete work.
• Handle complaints and resolve conflicts by negotiating with parties.
• Lead and motivate the team.
• Plan team-building activities to engage associates.
• Supervise staffing to meet guest services and financial targets.
• Know the hotel and surrounding area to exceed guest expectations.
• Build relationships with customers for future bookings.
• Understand the impact of operations on financial goals and meet targets.

Skills

OPERA PMS

Managerial experience

Education

High school diploma or GED

2-year hospitality/business degree

Tools

Staff management tools

Job description

AC Hotels by Marriott in Melbourne’s Southbank is seeking a Front Office Manager to lead the front office team, drive guest service excellence, and ensure smooth check-ins and check-outs. You will be a visible leader, shaping the guest experience with passion for detail and culture.

You should have OPERA PMS experience, previous managerial hospitality roles, and valid Australian working rights. This full-time role offers a career path within a global luxury brand and access to Marriott’s