Duty Manager

AC Hotels by Marriott; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive Marriott Explore Rates

Paid Parental Leave

Global learning & career progression

Recognition programs

Inclusive culture

Career development opportunities

Wellbeing initiatives

Grow within Marriott

Job summary

AC Hotels by Marriott Gold Coast is preparing a pre-opening phase and seeks a Front Office leader to shape standards, culture, and guest experiences from day one. You will guide the Front Desk team, deliver memorable service, and contribute to building a high-performing group dedicated to Marriott's hospitality excellence.

With a Diploma or degree in Hospitality or related field, you will bring strong leadership, calm decision-making, and a passion for people development in a dynamic, beachfront

Qualifications

• Minimum 2 years' experience in a Front Office, Guest Services, Duty Manager, or similar hospitality leadership role.
• Passion for delivering outstanding customer service and creating memorable guest experiences.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain calm and confident in a fast-paced environment.
• Experience leading teams and coaching associates to achieve their best.
• Sound knowledge of Front Office operations and hotel systems.
• Previous Marriott experience is advantageous but not essential.
• A Diploma, Degree, or tertiary qualification in Hospitality, Business, Hotel Management, or a related discipline is highly regarded.

Responsibilities

• Lead the Front Office team to deliver exceptional guest experiences.
• Coach, mentor, and develop associates to achieve operational excellence.
• Foster a collaborative, positive, high-performing team culture.
• Oversee daily shift operations and leadership in the Front Office Manager's absence.
• Monitor guest feedback and implement improvements to service standards.

Skills

Hospitality leadership

Front Office operations

People management

Customer service

Communication

Education

Diploma/Degree in Hospitality

Tools

Hotel systems

Front Desk software

Job description

Job Number: 26120530

Job Category: Rooms & Guest Services Operations

Location: 42 Ferny Avenue, Gold Coast 4217, Australia

Schedule: Full Time

Located Remotely?: N

Position Type: Management

***Applicants must hold unrestricted Australian work rights to be considered for this position. Please specify in your cover letter whether you are an Australian Citizen, Permanent Resident, or the visa you currently hold. Candidates who do not have full work rights in Australia, including Student Visa and Working Holiday Visa holders, will not be considered.***

AC Hotel by Marriott Gold Coast is set to bring a fresh, modern hospitality experience to one of Australia's most iconic destinations. Perfectly positioned along the Nerang River and moments from the heart of Surfers Paradise, the hotel will blend contemporary design, thoughtful service, and European-inspired sophistication in a vibrant waterfront setting.

Part of Marriott International's global portfolio of more than 30 hotel brands, AC Hotels by Marriott is known for its purposeful design, refined style, and focus on the details that matter most. Created for modern travellers, the brand delivers a seamless experience through elegant spaces, intuitive service, and a culture of excellence.

This is a unique pre-opening opportunity to join the foundation team and play a key role in shaping the culture, standards, and guest experience from day one. As one of the hotel's first associates, you will have the chance to influence how the hotel operates, contribute to building a high-performing team, and help bring an exciting new Marriott destination to life.

At Marriott International, we believe our people are the heart of our success. We are committed to developing talent, fostering inclusion, and creating opportunities for our associates to grow their careers while making a meaningful impact. This is more than a job; it's an opportunity to help create something special from the very beginning.

What You'll Be Doing

Lead and Inspire the Front Office Team

• Support the daily operation of the Front Desk leading the Guest Experience Experts as they perform Guest Services, Concierge, Porters, and Switchboard functions.
• Coach, mentor, and develop associates to achieve operational excellence and deliver exceptional guest experiences.
• Foster a collaborative, positive, and high-performing team culture.
• Lead daily shift operations and step into leadership responsibilities in the absence of the Front Office Manager.
• Recognise and celebrate team achievements while driving engagement and motivation.

Deliver Exceptional Guest Experiences

• Act as a key point of contact for guests, ensuring every interaction reflects Marriott's commitment to hospitality excellence.
• Resolve guest concerns professionally and proactively, creating positive outcomes and memorable experiences.
• Maintain a visible presence in the lobby and public areas to engage with guests and monitor service delivery.
• Empower associates to anticipate guest needs and exceed expectations.
• Monitor guest feedback and implement improvements to continuously enhance service standards.

Drive Operational Excellence

• Ensure smooth and efficient check-in and check-out experiences.
• Monitor Front Office performance against operational, guest satisfaction, and financial goals.
• Support the implementation of departmental procedures, policies, and service standards.
• Assist in developing action plans to improve guest satisfaction, service delivery, and team performance.
• Maintain compliance with company policies, cash handling procedures, and audit requirements.

Support the Pre-Opening Journey

• Assist in establishing Front Office systems, standards, and processes ahead of opening.
• Participate in recruitment, onboarding, and training activities.
• Contribute ideas and initiatives that help shape the guest journey and operational success.
• Help create a culture that reflects the AC Hotels brand values from day one.

What We're Looking For

• Minimum 2 years' experience in a Front Office, Guest Services, Duty Manager, or similar hospitality leadership role.
• Passion for delivering outstanding customer service and creating memorable guest experiences.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain calm and confident in a fast-paced environment.
• Experience leading teams and coaching associates to achieve their best.
• Sound knowledge of Front Office operations and hotel systems.
• Previous Marriott experience is advantageous but not essential.
• A Diploma, Degree, or tertiary qualification in Hospitality, Business, Hotel Management, or a related discipline is highly regarded.

Why Join Us?

Be Part of a Pre-Opening Team

This is your chance to leave your mark on a brand-new hotel and help build a culture of excellence from the very beginning.

Marriott International Benefits

• Exclusive Marriott Explore Rates with heavily discounted accommodation and food & beverage experiences at more than 10,000 hotels and resorts worldwide across Marriott's portfolio of leading brands
• Paid Parental Leave to support you and your family during life's important moments.
• Access to Marriott's global learning, development, and career progression opportunities.
• Recognition programs that celebrate performance, leadership, and service excellence.
• A supportive and inclusive culture where you can bring your authentic self to work every day.
• The opportunity to be part of an internationally recognised brand while making a real impact in a growing and exciting venue
• Endless career development opportunities across Marriott International's global portfolio of hotels.
• Wellbeing and mental wellness initiatives.
• The opportunity to grow within the world's leading hospitality company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.