Front Office Manager

66YKJ; Melbourne; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Staff discounts

Flexible hours/locations

Training programs

Employee assistance program

Referral incentives

Global brand culture

Job summary

AC Hotels by Marriott in Melbourne’s Southbank is seeking a Front Office Manager to lead the front office team, drive guest service excellence, and ensure smooth check-ins and check-outs. You will be a visible leader, shaping the guest experience with passion for detail and culture.

You should have OPERA PMS experience, previous managerial hospitality roles, and valid Australian working rights. This full-time role offers a career path within a global luxury brand and access to Marriott’s

Qualifications

• Experience with OPERA PMS.
• Relevant managerial experience in hospitality.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.
• High school diploma or GED; 2 years experience in guest services/front desk.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

• Manage all aspects of the front office and exceed guest expectations.
• Develop goals and plans to prioritise, organise and complete work.
• Handle complaints and resolve conflicts by negotiating with parties.
• Lead and motivate the team.
• Plan team-building activities to engage associates.
• Supervise staffing to meet guest services and financial targets.
• Know the hotel and surrounding area to exceed guest expectations.
• Build relationships with customers for future bookings.
• Understand the impact of operations on financial goals and meet targets.

Skills

OPERA PMS

Managerial experience

Education

High school diploma or GED

2-year hospitality/business degree

Tools

Staff management tools

Job description

Job Information

• Job Number: 26135902
• Job Category: Rooms & Guest Services Operations
• Location: 201 Normanby Road, Southbank, Melbourne Victo 3006, AustraliaVIEW ON MAP
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Management

Job Summary

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. To those cultural innovators, join us as a Front Office Manager today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations

• Develop specific goals and plans to prioritise, organise and complete your work.

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• Be an engaging and inspiring leader by providing motivation and support to the team

• Plan and execute team building activities so associates feel part of the global tribe

• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

• Build and strengthen relationships with existing and new customers to enable future bookings

• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You

• Experience with OPERA property management system or similar

• Relevant experience in a similar managerial role

• Working rights in Australia

• Enthusiastic to elevate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.