Guest Service Agent

Accor; Sunshine Beach; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

ALL Heartist Membership - Discounts on

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Mantra French Quarter on Hastings Street in Noosa’s Sunshine Coast is seeking a Guest Service Agent to warmly welcome guests and drive exceptional hospitality from check-in through check-out.

You will promote hotel amenities, assist with reservations, and share local tips while collaborating with teams to ensure memorable stays. Flexible shifts, including nights and weekends, suit diverse schedules.

Qualifications

• Experience in hotel front desk operations is an asset.
• Strong customer service mindset with ability to upsell hotel amenities.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Confidant in communicating with guests and colleagues for cohesive teamwork.
• Handle challenges and turn issues into positive outcomes for guests.
• Promote hotel amenities and services with product knowledge.
• Share information on neighbourhood hotspots and local gems.
• Manage reservations and guest accounts accurately.

Skills

Front desk

Customer service

Team collaboration

Multi-tasking

Communication

Time management

Shift flexibility

Problem solving

Job description

Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping boutiques, or immerse yourself in nature with Noosa National Park and Main Beach at your doorstep.

Why Join the Mantra French Quarter Team?

• Tailored Schedules in Housekeeping: Enjoy flexible working hours that fit around school schedules, making it easier for parents to balance work and family life
• Adult Wages for ALL: Earn adult wages aged 16 or older, providing a fantastic opportunity to connect with new people and forge lasting friendships
• Exciting Team Activities:Participate in fun and engaging regular team activities that keep the work environment lively and enjoyable
• Supportive Team in a Beautiful Setting:Be part of a team that truly supports each other while working in a stunning, picturesque environment.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.