Assistant Manager

Mantra Group; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless

Accor Academy Training

Job summary

Mantra South Bank in Brisbane seeks an Assistant Manager to lead the Front Office Team and orchestrate daily hotel operations. You will engage with guests, coordinate multi-department collaboration, and elevate service with a hands-on leadership style.

You’ll mentor staff, manage rosters, and resolve guest feedback promptly, while thriving in a dynamic, hospitality-driven environment at a premier city locale.

Qualifications

• Experience leading Front Office teams in hotel operations.
• Familiar with reservation and property management systems.
• Strong communication skills, written and spoken.
• Able to multitask under pressure and manage shifting rosters.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations.
• Lead the Front Office Team like a mentor and coach.
• Collaborate with guests to resolve challenges and enhance experiences.
• Contribute to roster planning and preparation.
• Embrace a flexible rotating schedule including nights and weekends.

Skills

Hotel Front Office Operations

Team Leadership

PMS familiarity

Multitasking under pressure

Written and spoken communication

Flexible schedule

Tools

Reservation systems

Job description

Located in the lifestyle and cultural precinct of Brisbane city you will find Mantra South Bank, which offers a selection of hotel rooms, studios, one and two bedroom apartments as well as a Mediterranean inspired menu at its OVELLO Bar & Kitchen. In your free time, explore South Bank’s many entertainment and recreation offerings that are within walking distance including restaurants, parklands, the famous Streets Beach, Queensland Performing Arts Centre, Queensland Museum and more.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
• At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.