Front Office Leader: Guest Experience & Revenue Growth

Opal Cove Resort; Coffs Harbour; On-site; AUD 90,000 - 120,000; Full time

Job summary

Opal Cove Resort is seeking an experienced Front Office Manager to lead and grow the front office team, delivering exceptional guest experiences. Strong knowledge of Opera PMS and hotel software is preferred, with a proven leadership track record in front office operations and check-in/check-out procedures.

You will drive guest satisfaction, manage rostering and room rates, and provide monthly performance reporting to optimize occupancy and revenue.

Qualifications

• Experience in front office management and guest services.
• Proven leadership with ability to manage and inspire a team.
• Strong communication, problem solving and guest recovery skills.

Responsibilities

• Recruitment, training and leadership of the front office team with hands-on guest service.
• Monitor distribution channels and ensure room rates align with contracts and demand; manage rostering to maximise occupancy and service.
• Provide monthly reporting and identify opportunities to increase revenue, occupancy and RevPAR.

Skills

Leadership

Multitasking

Problem solving

Guest complaint resolution

Communication skills

Training & coaching

Personal presentation

Work under pressure

Tools

Opera PMS

Job description

Opal Cove Resort is one of Coffs Harbour’s premier resorts it has a strong focus on creating a family friendly environment as well as looking after our corporate and local guests. We're now looking for an experienced professional Front Office Manager that has the ability to lead, grow and manage their team on a successful new journey.

Qualifications & experience

A solid understanding and experience with PMS software, ideally you will have an in depth knowledge of the Operasystem. Knowledge and experience with a number of accommodation and hotel software systems will also be looked upon favourably as would a good understanding of accounting procedures

Your experience, knowledge and understanding of Front Office reservations through to check in / out procedures will match your ability to consistently provide exceptional guest experiences.

A proven leadership background with the ability to manage and inspire your team. You'll also have prior experience as a Front Office senior and with multitasking, prioritising, problem solving and guest complaint resolution.

Strong verbal and written communication skills, are a must as well as a high degree of competency with computer and technology, and the ability to train and coach team members in all facets of this.

You will take pride in your personal presentation by setting the benchmark for your team.

Your work ethic and positive attitude will also resonate amongst your team.

Be able to work under pressure and deliver timely results

Tasks & responsibilities

Recruitment, training and leadership of the front office team by providing exceptional hands on guest service at all times.

Monitoring distribution channels and ensuring our room rates are inline with contracts and demand whilst also managing, reviewing and adjusting front office rostering to ensure occupancy and exceptional guest service standards are being met.

Provide monthly reporting that will include making recommendations and seeking further opportunities to achieve targets and also planning on ways to increase revenue, occupancy and RevPar.

Reviewing RMS data to capitalise on reservation sources and opt in rates to grow our market share.

This is a salaried position, and the successful candidate would be expected to run the operation as if it were their own. As a true professional, dedicated to the position, you will go above and beyond your call of duty to make the difference for the customer journey.

If you have the required skill and competencies and demonstrated passion for what you do, combined with excellent leadership qualities – then we would love to hear from you.

Only applicants shortlisted for interviews and with Australian residency will be contacted.

Please submit your resume & a cover letter to **@opalcove.com explaining why you would be ideal for this position, addressing all points in the above requirements.

Please fwd all applications to: *******@opalcove.com

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