Duty Manager

Crystalbrook-Riley; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Crystalbrook Riley in Cairns is seeking a Front Office Manager to oversee shifts across the Front Office, ensuring exceptional guest service and smooth operations.

Reporting to the Rooms Division Manager, you will lead the Front Office team, manage check-in/out, administer processes, and liaise with internal and external stakeholders, while upholding responsible luxury standards.

Qualifications

• Experience leading hotel front office teams at high-end properties.
• Strong focus on service standards and guest satisfaction.
• Proven ability to communicate effectively with guests and stakeholders.

Responsibilities

• Oversee Front Office shifts to ensure smooth operation and guest service.
• Manage check-in/check-out processes and accurate admin tasks.
• Lead and develop Front Office team, liaise with internal and external stakeholders.

Skills

Leadership

Customer service

Communication

Education

Hospitality management qualification

Tools

Opera PMS

Job description

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Reporting to the Rooms Division Manager, this rare opportunity ensures that the shifts across the Front Office department run smoothly, efficiently and continue to provide an outstanding guest service and experience. The role can be varied and is responsible for the oversight and management of the Front Office Team, check in and out process, accurate administration and compliant business management. You will promote the Hotel affectively and communicate efficiently across a wide range of both internal and external stakeholders.

Responsibilities:

Skills and experience:

To be successful in this position, we are seeking individuals who naturally demonstrate:

• A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
• Recent and demonstrable Hotel Front Office Management experience from high end establishments
• Strong IT skills - preferably with experience using Opera PMS
• Relevant long term and permanent working rights in Australia
• A high standard of customer standards and delivery of service
• A tertiary qualification in Hospitality and/or Hotel Management
• A natural energy with an ambitious driven for excellence
• A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships

Please note that we are seeking candidates who are eligible to work in Australia, unfortunately, we will not be providing sponsorship at this time. Applicants on short term visas will be required to give a 12-month minimum commitment.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment.We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

50% F&B discount across all Crystalbrook restaurants and bars

$99 room rates and a generous friends and family discount

Enhanced parental Leave and lifestyle benefits

A commitment to a green future through enhanced sustainability practices

Access to our internal mobility program and team reward schemes

Online learning and training with tailored career development pathways

A culture of collaboration, elevating experiences and diversity

Limitless career opportunities in a fast growing, dynamic environment

Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collectionis an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.