Front Office Duty Manager — Growth Path & Perks

Veriu; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounts on accommodation

Discounts on private health insurance

Employee Assistance Program

Referral bonuses up to $1000

National career growth opportunities

Fast-Track Hotel ManagementDevelopment

Job summary

Veriu in Melbourne seeks a Front Office Manager to lead a small, vibrant team and deliver memorable guest experiences across our Veriu Hotels & Suites network. You’ll oversee check-in, check-out, and guest services, while driving guest satisfaction and team development.

We offer growth opportunities within an Australian-owned hotel group, with a fast-track development program, generous referral bonuses, and travel/employee discounts. Apply now to shape the guest journey.

Qualifications

• Approved Australian working rights.
• First Aid Certificate (or willing to obtain within first month).
• Responsible Service of Alcohol Certificate (or willing to obtain within first month).
• Flexibility to work various shifts, including public holidays.
• Demonstrated experience leading a team with kindness.
• Proven ability to resolve escalated complaints effectively.
• High attention to detail and strong written/verbal communication.
• Experience delivering genuine and vibrant customer service.

Responsibilities

• Oversee front office including complaint escalation, team management, rostering and timesheet approvals.
• Ensure front office delivers high-level guest services at check-in/check-out and during stay.
• Develop ways to leave guests with lasting memorable experiences.
• Identify new sales leads and involve the team to support commercial success.
• Manage emergency situations in a professional manner.
• Build strong, authentic relationships with teammates and guests.
• Support Hotel Manager with higher-level hotel management and admin tasks.

Skills

Team leadership

Guest services

Communication

Problem solving

Ownership mindset

Flexibility

Job description

Veriu in Melbourne seeks a Front Office Manager to lead a small, vibrant team and deliver memorable guest experiences across our Veriu Hotels & Suites network. You’ll oversee check-in, check-out, and guest services, while driving guest satisfaction and team development.

We offer growth opportunities within an Australian-owned hotel group, with a fast-track development program, generous referral bonuses, and travel/employee discounts. Apply now to shape the guest journey.