Front Office Leader — Elevate Guest Experience

Peppers Retreats, Resorts and Hotels; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

ALL Heartist Membership discounts

Family & Friends Discounts

Accor Live Limitless (ALL) membership

Learn Your Way – Accor Academy & Typsy

Build Your Network with Accor

Worldwide Opportunities

Job summary

Peppers Retreats, Resorts and Hotels’ Shadow Play by Peppers in Southbank VIC is seeking an Assistant Manager to lead the Front Office Team and deliver memorable guest experiences. You will coordinate cross-department interactions, drive team engagement, supervise staff, and manage guest feedback with composure and urgency at a premier Melbourne riverside property.

As part of Accor’s global network, the role offers exposure to advanced reservation systems, dynamic rostering, and career

Qualifications

• Demonstrated expertise leading the Front Office team as a Team Leader or Supervisor.
• Proficiency with reservation and property management systems is a plus.
• Able to multitask under pressure with strong organisational and time-management skills.
• Excellent written and spoken communication abilities.
• Willingness to work a flexible rotating schedule, including nights and weekends.

Responsibilities

• Lead the hotel's day-to-day operations with expertise.
• Mentor the Front Office Team and nurture growth.
• Collaborate with guests to find solutions to challenges.
• Contribute to roster planning and preparation.
• Bring authenticity and professionalism to every shift.

Skills

Front Office Leadership

PMS Experience

Multitasking under pressure

Written & Spoken Communication

Flexible shifts

Tools

Reservation & PM Systems

Job description

Peppers Retreats, Resorts and Hotels’ Shadow Play by Peppers in Southbank VIC is seeking an Assistant Manager to lead the Front Office Team and deliver memorable guest experiences. You will coordinate cross-department interactions, drive team engagement, supervise staff, and manage guest feedback with composure and urgency at a premier Melbourne riverside property.

As part of Accor’s global network, the role offers exposure to advanced reservation systems, dynamic rostering, and career