Front Office Lead: Guest Experience & Team Growth

Accor; Australia; On-site; AUD 60,000 - 85,000; Full time

Job summary

Accor in Australia is seeking a Front Office Supervisor to craft unforgettable guest experiences from check-in to check-out, while guiding the Front Office team. Lead with inspiration, mentor your team, coordinate rostering, and collaborate with guests to resolve challenges, ensuring smooth hotel operations.

A background in hotel operations, strong communication, and the ability to multitask under pressure are essential; nights, weekends, and holidays require flexibility; reservation and

Qualifications

• Background in Hotel Operations
• Proficiency with reservation and property management systems is a plus
• Ability to multitask and thrive under pressure with strong organisational and time management
• Excellent written and spoken communication skills
• Flexible rotating schedule including nights, weekends and public holidays

Responsibilities

• Take the helm and guide the front office’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills

Hotel operations

Leadership

Communication

Multitasking

Time management

Tools

Reservation systems

Property management systems

Job description

Accor in Australia is seeking a Front Office Supervisor to craft unforgettable guest experiences from check-in to check-out, while guiding the Front Office team. Lead with inspiration, mentor your team, coordinate rostering, and collaborate with guests to resolve challenges, ensuring smooth hotel operations.

A background in hotel operations, strong communication, and the ability to multitask under pressure are essential; nights, weekends, and holidays require flexibility; reservation and