Assistant Hotel Manager

Veriu; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Discounts on accommodation

Discounts on private health insurance

Employee Assistance Program

Referral bonuses up to $1000

Job summary

Veriu Macquarie Park is expanding and seeks a dedicated hotel operations leader to drive daily hotel performance, curate guest experiences, and develop a high-performing team. Reporting to the Hotel Manager, you will implement Veri-Best standards and foster a culture of ownership and personal growth.

The role focuses on recruitment, onboarding, training, and alignment with Veriu values, delivering exceptional service and scalable growth across multiple properties.

Qualifications

• Approved Australian working rights.
• First Aid Certificate required.
• Responsible Service of Alcohol Certificate required.
• Experience leading a team with kindness to achieve outcomes.
• Ability to resolve problems/complaints effectively.
• High standards of attention to detail and communication.

Responsibilities

• Oversee hotel presentation, compliance and daily operations in line with Veri-Best Framework.
• Lead proactive recruitment, onboarding, training, development and management of Veriu staff.
• Drive engagement with our value-aligned culture to meet strategic goals.
• Embed Veriu Group sales philosophy, including data capture, recording and opportunity exploration.
• Enhance guest satisfaction and overall guest experience at the hotel.

Skills

Team leadership

Recruitment

Customer service

Communication

Problem solving

Attention to detail

Education

First Aid Certificate

RSA Certificate

Job description

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travelers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

To learn more about us, visit our website! https://veriu.com.au/about-us/ orhttps://punthill.com.au/about-us/orhttps://livestay.com.au/

This hotel marks a significant milestone as our largest property to date and further strengthening our presence in Sydney’s thriving northwest.

This is not just another hotel launch; it’s a reflection of our dedication to providing stylish, high-quality accommodations. Located on Lane Cove Road in the heart of Macquarie Park’s dynamic business district, bringing the total number of properties in our portfolio to 25.

Veriu Macquarie Park offers 184 thoughtfully designed studio and one-bedroom apartments, perfect for both business and leisure travelers. Whether you choose a Studio, Accessible Studio, One-Bedroom, Two-Bedroom Adjoining, or Adjoining Studio, each apartment is fully equipped with a kitchen, dedicated workspace, and high-speed internet, ensuring a comfortable and convenient stay for extended visitors.

• 184 Serviced apartments with fully equipped kitchen and laundry facilities
• Function room and Gym
• Close topublic transport, car parking for team members & direct access to the Hotel Manager

Responsibilities

Reporting to the Hotel Manager, you’ll play a crucial role in the hotel's operations success. You'll bring to life a culture that sets people up for success and lead by example with kindness.

Your responsibilities include:

• The successful management of hotel presentation, compliance, and daily operations in line with ourVeri-Best Framework
• Proactive recruitment, onboarding, training, development, and management of talented Veriu people
• Driving engagement with ourvalue-aligned culture to enable the achievement of strategic goals
• Embedding the Veriu Group sales philosophy, including data capture, recording & opportunity exploration
• Optimising guest satisfaction and experience at the hotel

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate(or be able to obtain before starting)
• Demonstrated experience leading a team with kindness in order to achieve outcomes
• Demonstrated ability to resolve problemscompaints
• High standards of attention to detail and communication skills (written & verbal)
• Experience managing people in a customer service environment

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