Eoi: General Manager / Hotel Manager - Melbourne

Veriu Group; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

National career growth opportunities

Accelerated development in hotel mgmt

Comprehensive onboarding & ongoing 지원

Fast-Track Hotel Management program

Generous referral bonuses

Discounts across network

Access to Employee Assistance Program

Job summary

Veriu Group in Melbourne is seeking experienced Hotel Manager or General Manager candidates to lead operations across our Australian network. You’ll own the role, drive performance, and shape guest experiences with a supportive peer group and a robust development path.

Join a fast-growing, Australian-owned group where you’ll manage top-line results, mentor teams, and contribute to ongoing expansion while benefiting from a flexible career development program and strong industry backing.

Qualifications

• Leadership and people management experience.
• Customer service oriented with strong communication skills.
• Ability to operate with ownership mindset.

Responsibilities

• Oversee daily hotel operations and drive commercial performance.
• Lead a high-performing hospitality team aligned to Veriu values.
• Design and implement business development and growth initiatives.
• Ensure guest satisfaction targets are met and exceeded.
• Manage compliance, safety and asset management within the Veri-Best framework.
• Provide accurate administration, reporting and financial oversight.

Job description

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

To learn more about us, visit our website! *****************************/ or ************************************************ taking EOI's in Hotel Management

At Veriu Group, we're not just expanding; we're elevating hotel management careers. If you're a seasoned General Manager or a passionate rising star looking to take that first step into senior leadership, we have a place for you across our varied network of hotels. With several new hotels set to open their doors, we're constantly seeking hoteliers and business operators who want to advance their careers in senior hotel management. Here, you'll experience full autonomy, the chance to truly own your role and an incredible support structure in your peers. Our commitment to growth means the opportunities are limitless, whether you're a seasoned professional or an emerging talent.

If you'd like to express interest in joining our hotel management team as Hotel Manager or General Manager but don't see your perfect role advertised, let us know by submitting your EOI here. Our People & Culture team will reach out for a confidential chat ahead of the next suitable opportunity.

Responsibilities

Our hotels are run, structured and managed like small businesses and our Hotel Managers understand that genuine success requires them to remain focused on the commercial drivers that really equate to success. Surrounded by a passionate and supportive shared-services structure and operations team, you'll bring creativity, out-of-the-box thinking and a hands‑on approach to drive the success of your business.

Your responsibilities will require you to:

• Optimise business turnover and delivery of business operating profit
• Design, execute and drive business development and growth
• Establish a high-performance team aligned to our core values of Relationship Focused, Integrity, Personal Growth & Ownership Mindset
• Manage daily hotel operations in line with our Veri-Best Framework
• Optimise guest satisfaction and management
• Drive business compliance and critical incident management
• Facility and asset management
• Management administration and reporting

Benefits

You’ll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program (as mentor or mentee)
• Genuine flexibility and job security
• High performing culture that values relationships & individuality
• Generous referral bonuses when you refer your friends to work with us
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate (or be able to obtain before starting)
• Willingness to obtain a Liquor Licence (at Veriu expense)
• Demonstrated experience leading a team with kindness in order to achieve outcomes
• Demonstrated ability to resolve problems complaints
• High standards of attention to detail and communication skills (written & verbal)
• Experience managing people in a customer service environment
• Passion for personal growth
• High emotional intelligence