Front Office Duty Manager - 24/7 Hospitality Leader

Accorhotel; Sydney; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Employee card (discounted

Complimentary duty meal

Employee well-being support (EAP)

Job summary

Accor’s The Sydney Boulevard Hotel is seeking a dedicated Commis Chef to support our Front Office leadership and ensure exceptional guest experiences.

The role requires supervising the Front Office team, managing reservations, and maintaining service standards across daily operations in a fast-paced hotel environment in Sydney. Knowledge of Opera PMS and strong communication skills are essential.

Qualifications

• Diploma in Hospitality Management, Business Administration preferred.
• Minimum of 3 years of relevant experience in the hotel industry.
• The ability to work a flexible 24/7 roster.
• Possess a strong background in Front Office procedures and Opera PMS
• Strong working knowledge of Microsoft Outlook and Microsoft Office.
• Excellent communication and people skills

Responsibilities

• Supervise, coach and support the Front Office team to deliver exceptional guest service.
• Lead daily Front Office operations, ensuring service standards and procedures are consistently met.
• Handle guest enquiries, requests and complaints professionally, ensuring timely resolution.
• Communicate hotel updates, policies and procedures effectively to the team.
• Conduct team briefings and departmental meetings to maintain service excellence.
• Work operational shifts within the Front Office as required.
• Assist with reservations and maximise room revenue through effective inventory management.
• Ensure daily revenue reconciliation and accurate completion of Front Office financial procedures.
• Assist with roster preparation to achieve operational requirements within labour budgets.
• Support recruitment, onboarding, training and performance development of team members.
• Foster a positive, collaborative and high-performing team culture.
• Maintain effective communication with all hotel departments to ensure seamless guest experiences.
• Ensure compliance with privacy, health and safety, and company policies.
• Monitor Front Office equipment and report maintenance requirements promptly.
• Participate in ongoing training and contribute to continuous improvement initiatives.

Skills

Front Office

Opera PMS

Outlook

Communication

Education

Diploma in Hospitality Management

Business Administration

Tools

Microsoft Office

Job description

Accor’s The Sydney Boulevard Hotel is seeking a dedicated Commis Chef to support our Front Office leadership and ensure exceptional guest experiences.

The role requires supervising the Front Office team, managing reservations, and maintaining service standards across daily operations in a fast-paced hotel environment in Sydney. Knowledge of Opera PMS and strong communication skills are essential.