Front Office Duty Manager

Voco; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel employee benefits

Discounts

Job summary

voco Gold Coast is seeking a Front Office Duty Manager to join our leadership team, guiding the front desk during shifts and ensuring exceptional guest experiences from arrival to departure.

This is a full‑time role on a rotating roster, including mornings, evenings, weekends and public holidays, reporting to the Front Office Manager and supervising daily hotel operations to uphold service standards.

Qualifications

• Experience in a Front Office leadership role within a hotel.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to remain calm and professional under pressure.
• Strong organisational and time-management skills.
• Experience using Opera PMS will be highly regarded.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Full Australian working rights.

Responsibilities

• Lead and support the Front Office team during shifts.
• Deliver exceptional guest service and resolve guest concerns professionally and efficiently.
• Manage guest arrivals, departures, and overall hotel operations.
• Act as the senior manager on duty when required.
• Monitor hotel security, safety, and compliance procedures.
• Assist with team training, coaching, and development.
• Drive guest satisfaction scores and service excellence.
• Work collaboratively with all hotel departments to ensure seamless guest experiences.

Skills

Front Office leadership

Customer service

Communication

Problem solving

Time management

Calm under pressure

Tools

Opera PMS

Job description

Are you a passionate hospitality professional who thrives in a fast-paced environment and loves delivering exceptional guest experiences? We are seeking an enthusiastic and dedicated Front Office Duty Manager to join our Front Office leadership team at voco Gold Coast.

As a Duty Manager, you will play a key role in the day-to-day operation of the hotel, leading by example to ensure our guests receive outstanding service from arrival to departure.

voco Gold Coast | Surfers Paradise

About the Role

This is a full-time position working on a rotating roster, including mornings, evenings, weekends, and public holidays as required.

Reporting to the Front Office Manager, you will assist in leading the Front Office team while overseeing daily hotel operations and ensuring service standards are consistently achieved.

Key Responsibilities

• Lead and support the Front Office team during shifts.
• Deliver exceptional guest service and resolve guest concerns professionally and efficiently.
• Manage guest arrivals, departures, and overall hotel operations.
• Act as the senior manager on duty when required.
• Monitor hotel security, safety, and compliance procedures.
• Assist with team training, coaching, and development.
• Drive guest satisfaction scores and service excellence.
• Work collaboratively with all hotel departments to ensure seamless guest experiences.

About You

To be successful in this role, you will have:

• Previous experience in a Front Office leadership role within a hotel environment.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal abilities.
• The ability to remain calm and professional under pressure.
• Strong organisational and time-management skills.
• Experience using Opera PMS will be highly regarded.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Full Australian working rights.

What We Offer

• A supportive and collaborative team environment.
• Opportunities for career growth and development within IHG Hotels & Resorts.
• Hotel employee benefits and discounts.
• Ongoing learning and development opportunities.
• The opportunity to work in one of the Gold Coast's leading hotels.