Front Office Duty Manager | Voco Gosford

Ah Hospitality Services Pty; Gosford; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Brand hotel discounts

Job summary

voco Gosford on the Central Coast is seeking a Front Office Duty Manager to lead the front office team across reservations, guest experience and daily operations. You will ensure guests leave with a positive story and provide calm, professional handling of any incidents.

As part of IHG Hotels & Resorts, this role offers a pathway to a global career within a major hotel group, with structured training, competitive salary, staff discounts across brands, and an inclusive workplace that values

Qualifications

• A degree or equivalent in Hotel or Business Administration.
• Non-restricted working rights in Australia.
• RSA and First Aid certificates valid.
• 2-3 years in guest service/hotel roles, including at least 1 year in a management role.

Responsibilities

• Act as the Manager on Duty and handle guest feedback, incidents and emergencies.
• Lead check-in and check-out with Front Office crew.
• Build a team culture that people want to be part of.
• Maintain high service standards — professional, warm, personal.
• Ensure guests have everything they need for a memorable stay.
• Perform rounds inspecting front office and public areas.
• Collaborate with Housekeeping, Food & Beverage, Maintenance, Sales for seamless operations.
• Keep the team trained on compliance, safety, systems and service standards.
• Drive hotel revenue by maximizing occupancy and upsell opportunities.

Skills

Strong guest service

Roster flexibility

Multilingual bonus

Education

Degree or equivalent in Hotel or Business Administration

Tools

RSA certificate

First Aid certificate

Job description

Seven months in, and voco Gosford has already become the place to be. Now we’re after a Front Office Duty Manager for our 130 room Hotel to help us build on that momentum and keep raising the bar.

Since opening our doors, we’ve settled into being the Central Coast’s go-to for both guests and locals: 130 rooms, a 2000m² modern Aussie pub, a rooftop bar with Brisbane Waters views, a signature restaurant, a swim-up pool bar, and two levels of rooftop event space. Now it’s about sharpening what we do and growing the team behind it.

As Front Office Duty Manager, you’ll work alongside our Executive Assistant Manager and Assistant Front Office Manager running the Front Office — reservations, guest experience, phones, all of it — making sure every guest walks away with a great story. And because you’re joining part of IHG Hotels & Resorts, one of the world’s biggest hotel groups with 6,500+ hotels across 100+ countries, this isn’t just a job at one property. It’s a foot in the door to a genuinely global career.

What you’ll actually be doing

• Act as the Manager on Duty, confidently handling guest feedback, incidents, emergencies, and operational challenges while maintaining a calm and professional approach
• Leading check-in and check-out with the Front Office crew
• Building a team culture people want to be part of
• Keeping service standards high — professional, warm, personal
• Making sure guests have everything they need for a memorable stay
• Doing the rounds — inspecting front office and public areas, fixing issues on the spot
• Collaborate closely with Housekeeping, Food & Beverage, Maintenance, Sales, and other departments to ensure seamless daily operations and an exceptional guest experience.
• Keeping the team trained up on compliance, safety, systems and service standards
• Drive hotel revenue by identifying opportunities to maximise occupancy, convert walk-in business, and achieve room upsell targets

What you’ll bring

• A degree or equivalent in Hotel or Business Administration
• Able to work a 24 hour rotating roster, including weekends and public holidays
• 2-3 years in guest service/hotel roles, including at least 1 year in a management role (or an equivalent mix of study and experience)
• Have non-restricted working rights in Australia
• Valid RSA and First Aid certificate
• Fluent in the local language, with other languages a bonus

What’s in it for you

Real career runway — IHG’s global footprint means genuine pathways to move up, move around, or move brands, backed by structured training and development programs. On top of that, you’ll get a competitive salary, IHG’s team member discounts across 21 brands worldwide, and a workplace that’s proudly inclusive, welcoming every background, identity and story.