Front Office Coordinator/ Orthodontic Receptionist

NK Orthodontist; Brisbane; On-site; AUD 44,000 - 52,000; Part time

Benefits offered by this job

4-day week (Mon-Thu)

Immediate Start

Orthotrac training

Competitive hourly rate

Job summary

NK Orthodontist in Chermside (Brisbane) is hiring a Front Office Coordinator for a permanent part-time role (34 hours/week, Monday to Thursday).

You’ll be the face of the practice, greeting patients, handling payments, and coordinating reception tasks with the team, while ensuring a smooth patient experience. Orthotrac training is provided; immediate start available.

Qualifications

• This role requires experience in a front office or reception position (orthodontics preferred).
• Ability to handle payments, banking and reconciliations accurately.
• Friendly, professional demeanor and strong communication skills.
• Very high attention to detail and organisational ability.
• Calm, organised approach during busy periods.
• Comfortable with Microsoft 365; Orthotrac training provided.

Responsibilities

• Greet patients, check them in/out, and manage waiting room flow.
• Assist patients with paperwork and answer questions in person.
• Process payments and claims; set up contracts and quotes.
• Handle deposits, direct debits, and reconciliations; end-of-day banking.
• Open/close the practice and maintain stock; prepare letters.
• Maintain patient records and capture photos/videos for social media.

Skills

Front office experience

Payments handling

People skills

Attention to detail

Calm under pressure

MS 365 / software literacy

Discretion with patient info

Team player

Tools

Orthotrac

Microsoft 365

Job description

A long weekend, every weekend

Imagine finishing work on Thursday, every week. At NK Orthodontist we work Monday to Thursday, so every weekend is a long one.

About us

NK Orthodontist is a specialist orthodontic practice led by Dr Nick Kotsomitis, creating seriously good smiles since 1995. Our biggest strength is our team. We're a close-knit group who really enjoy working together, and that shows in how we look after our patients.

About the role

This is a permanent part-time position: 34 hours a week, Monday to Thursday, at our Chermside practice.

As our Front Office Coordinator, you're the face of the practice. You'll be the first and last person patients see, so you set the tone for their whole visit. You'll report to our Practice Manager and work closely with our Patient Care Coordinator, our Practice Administration Assistant and the clinical team.

What you'll do

Patient experience

• Greet patients, check them in and out, and manage the flow of the waiting room
• Help patients with their paperwork and answer their questions in person
• Keep reception clean, organised and welcoming

Payments and accounts

• Process payments (card, cash, EFTPOS) and HICAPS claims
• Set up treatment contracts, payment plans and new patient quotes
• Process and receipt direct debits, take deposits and process third party payments
• Complete end-of-day banking and reconciliation
• Follow up dishonoured accounts

Practice operations and admin

• Open and close the practice
• Keep supplies stocked and complete end-of-week cleaning tasks
• Prepare the Band Up list and check that dentist and deband letters are ready for Dr Nick's approval
• Keep patient records accurate
• Capture patient photos and videos for our social media

About you

• Experience in a front office or reception role (orthodontics preferred)
• Confident handling payments, banking and reconciliations
• Warm, professional and great with people
• Highly accurate, with a strong eye for detail
• Calm and organised when the waiting room is busy
• Comfortable with Microsoft 365 and quick to learn new software (Orthotrac training provided)
• Discreet with patient information
• A team player who'll add to our culture

What we offer

• A 4-day week, Monday to Thursday, with no Fridays or weekends
• A supportive, fun team who genuinely enjoy working together
• Permanent part-time security
• $32 – $38 per hour + super, depending on experience
• Full training on Orthotrac
• Immediate Start

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