Front Office Concierge – Guest Experience

TFE Hotels Group; Sydney; Presencial; AUD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth & Accredited Learning

Hotel & Dining Discounts

Global Opportunities

Everyday Savings

Wellbeing Support

Flexibility & Leave

Strong Culture

Descripción de la vacante

Adina Hotel Sydney Chippendale, part of the TFE Hotels Group, is seeking a Front Office Receptionist to join the welcoming Front Office team. You will greet guests, check-in/out, and ensure a smooth, memorable stay with genuine hospitality.

The role requires strong communication, professionalism, and the ability to handle busy periods with composure. Experience with hotel systems and a guest-first mindset will help you thrive in our dynamic, guest-focused environment.

Formación

• Passion for delivering exceptional guest experiences and customer service.
• Excellent verbal and written communication skills.
• Professional presentation and interpersonal skills.
• Ability to remain calm, organised and solution-focused in a fast-paced environment.
• Confidence using hotel systems and handling guest information responsibly.
• Ability to collaborate across departments and share information effectively.

Responsabilidades

• Welcome guests with warmth, professionalism and genuine hospitality from arrival to departure.
• Complete guest check-in and check-out processes efficiently and accurately.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Maintain a professional, organised and welcoming Front Office environment.

Conocimientos

Guest service

Communication

Professionalism

Calm under pressure

Collaboration

Attention to detail

Relationship building

Tech-savvy

Educación

Hospitality/Business qualification

RSA certification

Customer service certification

PMS experience

Herramientas

PMS familiarity

Descripción del empleo

Adina Hotel Sydney Chippendale, part of the TFE Hotels Group, is seeking a Front Office Receptionist to join the welcoming Front Office team. You will greet guests, check-in/out, and ensure a smooth, memorable stay with genuine hospitality.

The role requires strong communication, professionalism, and the ability to handle busy periods with composure. Experience with hotel systems and a guest-first mindset will help you thrive in our dynamic, guest-focused environment.