Front of House Team Member

Project Mood; Melbourne; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Staff access and staff discounts

Full training on systems and safety

Supportive team culture

Job summary

Project Mood is seeking a warm, organised Front of House Receptionist to be the first face our members see in Southbank. You’ll manage the front desk, bookings, memberships and payments, and give new visitors a tour of the space.

Join a growing wellness studio with open gym and spa facilities. You’ll work opening/closing shifts, support member safety, maintain clean spaces, respond to inquiries, and help guests feel welcomed and excited to return.

Qualifications

• Experience in reception, hospitality, retail, or wellness setting.
• Strong customer service and communication skills.
• Organised and calm under busy shifts.

Responsibilities

• Welcoming members, guests and walk-in clients, checking them in, and giving new visitors a tour of the space.
• Managing bookings, memberships and payments through our booking and POS system.
• Opening and closing the studio according to our opening and closing guides.
• Responding to member enquiries in person, by phone and by email.
• Supporting member safety, including responding to incidents and completing incident reports.
• Keeping reception, bathrooms, the bathhouse and reformer studio clean and stocked.

Skills

Customer service

Hospitality experience

Organised

Excellent communication

Flexible hours

Tools

Booking software Mariana Tek

Mindbody

Job description

Project Mood is a wellness studio in the heart of Southbank, and soon to be Windsor. Bringing together reformer & mat Pilates, Strength &conditioning, open gym, run club, guided sauna classes and an open bathhousefeaturing a hot magnesium pool, cold plunge, traditionalsauna and steam room. We’re all about community, from our classes and trainers to our Friday morning run club around the Tan. We want every person who walks through our doors to feel welcomed, looked after and excited to come back.

About the role

We’re looking for a warm, organised and proactiveFrontofHouseReceptionist to be the first face our members and guests see. You’ll be the heartbeat of the studio, managing thefrontdesk, keeping our spaces safe and spotless, and helping new visitors fall in love with Project Mood. This role reports to our FOH Manager and includes a mix of opening and closing shifts.

Welcoming members, guests and walk-in clients, checking them in, and giving new visitors a tour of the space

Managing bookings, memberships and payments through our booking and our POS system

Following up with first-time visitors and helping them choose the right membership option

Opening and closing the studio according to our opening and closing guides

Conducting and logging pool water tests every four hours across the hot magnesium pool and cold plunge.

Keeping reception, bathrooms, the bathhouseand the reformer studio clean, stocked and presentable throughout your shift

Checking lockers, replenishing towels and restocking retail (swimwear, reformer socks and drinks)

Responding to member enquiries in person, by phone and by email

Supporting member safety, including responding to incidents, providing first aid where needed, and completing incident reports

Flagging maintenance issues and helping keep the studio running smoothly day to day

About you

Previous experience in reception, hospitality, retail, or a gym, spa or wellness setting

A genuinely friendly, upbeat personality with strong customer service skills

Confident speaking with new people and comfortable chatting about memberships and offers

Organised, reliable and able to stay calm on busy shifts

Comfortable working independently, including solo opening and closing shifts

Available for early mornings (from around 5:00 AM), evenings and weekends

Current First Aid and CPR certificate (or willing to obtain before starting)

Experience with booking software (Mariana Tek, Mindbody or similar) is a bonus, though full training is provided

A passion for health, wellness and community

What’s in it for you

Staff access and staff discounts

Full training on our systems, pool testing and studio procedures

A supportive, close-knit team that loves what we do

The chance to be part of a growing studio and community