Front Of House Operations Officer

Council Jobs; Melbourne; Sur place; AUD 65 000 - 100 000; Plein temps

Avantages offerts par ce poste

Flexible / hybrid working arrangements

Wellbeing initiatives

Discounted gym membership

Social club events

16 weeks paid parental leave for both

Salary packaging

Study/development assistance

Employee assistance program (EAP)

Discounted health insurance

Accrued day off every four weeks (FT)

Résumé du poste

Kingston Arts Precinct in Melbourne is seeking a dedicated Front of House Operations Officer to ensure high standards of service for visitors, performers, and space users. You will oversee operations across venue spaces, manage ticketing, and coordinate day-of-event delivery, while upholding safety and presentation standards.

The role requires strong interpersonal skills, the ability to work flexible rosters including evenings/weekends, and experience with ticketing or venue management systems

Qualifications

• Demonstrated experience in front of house, venue operations, or a customer-facing events environment.
• Strong interpersonal and communication skills with an ability to engage diverse community members and stakeholders.
• Capacity to work a flexible roster including evenings and weekends to support the events program.
• Competency in ticketing or venue management systems and general administration tools.
• Understanding of or commitment to workplace health, safety, and emergency procedures in a public venue.
• Ability to demonstrate the City of Kingston's values of: We make a difference, We show care and respect, We take pride in our work, We are better together.

Responsabilités

• Managing front of house operations across venue spaces, including ticketing, patron services, and venue set-up and bump-out.
• Coordinating with event coordinators, hirers, and technical staff to ensure smooth day-of-event delivery.
• Responding to public enquiries in person, by phone, and via email, resolving issues promptly and professionally.
• Maintaining venue presentation standards and supporting compliance with safety, access, and child safe requirements.

Connaissances

Front of house

Venue operations

Customer-facing events

Interpersonal communication

Evening/weekend roster

Ticketing systems

Venue management software

Safety procedures

Outils

Ticketing systems

Venue management software

Description du poste

Physical Health Assessment - Arts Supervisor

• Full Time, temporary parental leave cover position from Jan 2027 to Jan 2028
• Kingston Arts Precinct, Melbourne

About Us

Kingston Council's collective focus is on delivering exceptional service that achieves our vision and meets community expectations. We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

The Role

Based at the Kingston Arts Precinct, the Front of House Operations Officer is the welcoming face of our arts and cultural facilities. You will work within the Arts, Events & Libraries team to ensure every visitor, performer, and hireable space user experiences a consistent, high standard of service. Your key responsibilities will include:

• Managing front of house operations across venue spaces, including ticketing, patron services, and venue set-up and bump-out
• Coordinating with event coordinators, hirers, and technical staff to ensure smooth day-of-event delivery
• Responding to public enquiries in person, by phone, and via email, resolving issues promptly and professionally
• Maintaining venue presentation standards and supporting compliance with safety, access, and child safe requirements

About You

• Demonstrated experience in front of house, venue operations, or a customer-facing events environment
• Strong interpersonal and communication skills with an ability to engage diverse community members and stakeholders
• Capacity to work a flexible roster including evenings and weekends to support the events program
• Competency in ticketing or venue management systems and general administration tools
• Understanding of or commitment to workplace health, safety, and emergency procedures in a public venue
• Ability to demonstrate the City of Kingston's values of: We make a difference, We show care and respect, We take pride in our work, We are better together

What We Can Offer

The City of Kingston is a committed child safe, equal opportunity employer and committed to reconciliation. We value the diversity of lived experience and are committed to creating a workplace where all employees feel safe, supported, and connected to perform at their best.

• flexible / hybrid working arrangements
• wellbeing initiatives
• discounted gym membership
• social club events
• 16 weeks paid parental leave for both primary and partner carers
• salary packaging
• study/development assistance
• employee assistance program (EAP)
• discounted health insurance
• access to an accrued day off every four weeks (available to full time employees only).

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.

Don't meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to submit your application.