Front of House Manager — Visitor Experience Lead

ApplyNow; Mount Isa City; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Fully furnished staff cabin

Relocation allowance

Completion bonus after 2 years

Professional development allowance

12% Super

Job summary

The Australian Age of Dinosaurs Museum in Winton, Central West Queensland, seeks a full-time Reception Centre Manager to lead its front-of-house team and ensure memorable visits. Immediate start available, with a seven-day roster and weekend/public holiday work.

Relocation support and a range of staff benefits are provided. Applicants should have proven hospitality/visitor services leadership, strong customer service and rostering skills, and must meet Blue Card/Police checks.

Qualifications

• Proven experience leading teams in hospitality, tourism, retail or visitor services.
• Hands-on experience with customer service, stock control, bookings and rostering.
• Ready to relocate to Winton and work a seven-day roster, including weekends and public holidays.
• Queensland Blue Card and National Police Check, or the ability to obtain them.
• Full Australian work rights, as visa sponsorship is not available.
• Food Safety Supervisor, RSA, First Aid or CPR certification highly regarded.

Responsibilities

• Lead, mentor and roster front-of-house staff across the Reception Centre and sites.
• Oversee café and retail operations, including stock and inventory.
• Manage bookings and tour documentation through ResPax.
• Coordinate accommodation services and third-party events.
• Champion great service and find practical ways to improve operations.

Skills

Team leadership

Customer service

Stock control

Bookings

Rostering

Tools

ResPax

Job description

The Australian Age of Dinosaurs Museum in Winton, Central West Queensland, seeks a full-time Reception Centre Manager to lead its front-of-house team and ensure memorable visits. Immediate start available, with a seven-day roster and weekend/public holiday work.

Relocation support and a range of staff benefits are provided. Applicants should have proven hospitality/visitor services leadership, strong customer service and rostering skills, and must meet Blue Card/Police checks.