Front of House Manager

ApplyNow; Mackay Regional; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Staff village cabin discount

Relocation allowance

Completion bonus after two years

Professional development allowance up

Work in Australia's first Dark Sky & 0

12% Super

Job summary

Australian Age of Dinosaurs Museum in Winton, Queensland seeks a full-time Reception Centre Manager to lead the front-of-house team and oversee café, retail and bookings. Immediate start available for a candidate willing to relocate and work a seven-day roster, including weekends and public holidays.

Applicants should have proven hospitality/visitor services leadership, strong customer service skills, and relevant certifications; Australian work rights required with visa sponsorship unavailable.

Qualifications

• Proven experience leading teams in hospitality, tourism, retail or visitor services.
• Hands-on experience with customer service, stock control, bookings and rostering.
• Ready to relocate to Winton and work a seven-day roster, including weekends and public holidays.
• Blue Card/National Police Check or ability to obtain them.
• Full Australian work rights; visa sponsorship not available.
• Certifications such as Food Safety Supervisor, RSA, First Aid or CPR are highly regarded.

Responsibilities

• Lead, mentor and roster a front-of-house team across the Reception Centre and sites.
• Oversee café and retail operations, including stock and inventory.
• Manage bookings and tour documentation through ResPax.
• Coordinate accommodation services and third-party events.
• Champion excellent service and identify practical process improvements.

Skills

Team leadership

Customer service

Stock control

Bookings & rostering

ResPax experience

Tools

ResPax

Job description

Front of House Manager, internally referred to as the Reception Centre Manager

A career that's 100 million years in the making!

The Australian Age of Dinosaurs Museum in Winton, Central West Queensland, is home to the world's largest collection of Australian dinosaur fossils and welcomes more than 55,000 visitors each year. The Museum is seeking a full-time, fixed-term Reception Centre Manager to lead its front-of-house team and make every visit unforgettable. An immediate start is available.

About the role

Reporting to the Head of Museum, you'll lead a team of supervisors and front-of-house staff across the Reception Centre and associated sites. You'll:

• Lead, mentor and roster a passionate front-of-house team
• Oversee café and retail operations, including stock and inventory
• Manage bookings and tour documentation through ResPax
• Coordinate accommodation services and third-party events
• Champion great service and find practical ways to improve how things run

About you

• Proven experience leading teams in hospitality, tourism, retail or visitor services
• Hands-on experience with customer service, stock control, bookings and rostering
• Ready to relocate to Winton and work a seven-day roster, including weekends and public holidays
• Queensland Blue Card and National Police Check, or the ability to obtain them
• Full Australian work rights, as visa sponsorship is not available
• Food Safety Supervisor, RSA, First Aid or CPR certification highly regarded

What's on offer

$70,000 to $85,000 (depending on experience) PLUS 12% Super, along with:

• A fully furnished cabin in the AAOD Staff Village at half the usual cost for your first 12 months
• A completion bonus after two years, subject to agreed terms and conditions
• A relocation allowance of up to $1,500
• A professional development allowance of up to $2,000 a year, after 12 months
• A breathtaking workplace in Australia's first International Dark Sky Sanctuary

Life in Winton

Trade the city commute for endless blue skies, golden sunsets and unforgettable night skies. Known as the Dinosaur Capital of Australia and the home of Waltzing Matilda, Winton is a friendly Outback town with local festivals, a welcoming community and the everyday essentials close by.

Ready to take the lead?