Front of House Manager — Elevate Visitor Experience

ApplyNow; Charters Towers Regional; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Staff housing

Completion bonus

Relocation allowance

Professional development

Dark-Sky workplace

Job summary

The Australian Age of Dinosaurs Museum in Winton, Central West Queensland, is seeking a full-time Reception Centre Manager to lead its front-of-house team and ensure every visitor experience is memorable. You will manage a busy Reception Centre and related sites, oversee café and retail operations, and coordinate bookings, rostering and guest services.

An immediate start is available for the right candidate.

Qualifications

• Proven experience leading teams in hospitality, tourism, retail or visitor services
• Hands-on experience with customer service, stock control, bookings and rostering
• Ready to relocate to Winton and work a seven-day roster, including weekends and public holidays
• Queensland Blue Card and National Police Check, or the ability to obtain them
• Full Australian work rights, as visa sponsorship is not available
• Food Safety Supervisor, RSA, First Aid or CPR certification highly regarded

Responsibilities

• Lead, mentor and roster a passionate front-of-house team
• Oversee café and retail operations, including stock and inventory
• Manage bookings and tour documentation through ResPax
• Coordinate accommodation services and third-party events
• Champion great service and find practical ways to improve how things run

Job description

The Australian Age of Dinosaurs Museum in Winton, Central West Queensland, is seeking a full-time Reception Centre Manager to lead its front-of-house team and ensure every visitor experience is memorable. You will manage a busy Reception Centre and related sites, oversee café and retail operations, and coordinate bookings, rostering and guest services.

An immediate start is available for the right candidate.