Reception Centre Manager

Tasmania; Winton Shire; Hybrid; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Subsidised Accommodation

Completion Bonus

Relocation Assistance

Allowances

Supportive team culture

Unique working environment

Job summary

The Australian Age of Dinosaurs Museum of Natural History is seeking a full-time, fixed-term Reception Centre Manager to lead front-of-house and deliver an exceptional visitor experience at the Winton site. You will oversee reception, café, retail, bookings, accommodation and tour programmes on a seven-day roster.

Relocation assistance and various allowances are available, with a completion bonus and subsidised accommodation ahead of the first year.

Qualifications

• Proven experience leading teams in hospitality, tourism, retail or visitor services.
• Strong customer-service mindset with operations oversight.

Responsibilities

• Lead, mentor and develop supervisors and front-of-house staff
• Coordinate daily operations across multiple visitor-facing services
• Maintain high standards of customer service and operational performance
• Identify opportunities to improve processes, systems and team effectiveness
• Oversee café and retail operations, including stock and inventory management
• Manage bookings through ResPax and maintain associated tour documentation
• Coordinate accommodation services and third-party events
• Support recruitment, rostering, onboarding and staff training
• Build a positive team culture focused on accountability, collaboration and visitor satisfaction

Skills

Team leadership

Customer service

Bookings

Rostering

Hospitality

Retail operations

WHS

Food safety

Event coordination

Communication

Tools

ResPax

Job description

Job Description

The Museum is seeking a full-time, fixed-term Reception Centre Manager to lead its front-of-house operations and help deliver an exceptional visitor experience.

Reporting to the Head of Museum, you'll lead a team of supervisors and front-of-house staff across the Reception Centre and associated sites. You'll oversee a diverse range of operations, including retail, café services, bookings, accommodation and tour programmes, ensuring each area operates efficiently and delivers a consistent standard of service.

This is a hands-on leadership role for someone who can bring people together, strengthen operational processes and balance customer experience with commercial outcomes.

You’ll:

• Lead, mentor and develop supervisors and front-of-house staff
• Coordinate daily operations across multiple visitor-facing services
• Maintain high standards of customer service and operational performance
• Identify opportunities to improve processes, systems and team effectiveness
• Oversee café and retail operations, including stock and inventory management
• Manage bookings through ResPax and maintain associated tour documentation
• Coordinate accommodation services and third-party events
• Support recruitment, rostering, onboarding and staff training
• Build a positive team culture focused on accountability, collaboration and visitor satisfaction

You'll also need to be ready to relocate to Winton, commence as soon as possible and work a seven-day roster, including weekends and public holidays. The busiest period generally runs from April to September.

A Queensland Working with Children Check (Blue Card) and National Police Check are required, or you must be eligible to obtain them. Applicants must have the right to live and work in Australia, as visa sponsorship is not available for this role.

About the Employer

The Australian Age of Dinosaurs Museum of Natural History is a world-class, not-for-profit organisation at the forefront of Australia's most significant dinosaur discoveries.

Located atop The Jump-Up, a spectacular mesa approximately 24km from Winton in Central West Queensland, the Museum is home to the world's largest collection of Australian dinosaur fossils.

Since opening in 2009, the Museum has grown into a major regional attraction, welcoming more than 55,000 visitors each year. Its attractions include a Fossil Preparation Laboratory, the March of the Titanosaurs exhibition, the Gondwana Stars Observatory and Dinosaur Canyon. The Museum also manages Dinosaur Stampede National Monument at Lark Quarry Conservation Park, home to the world's only known record of a dinosaur stampede.

With plans to develop Australia's premier natural history museum, this is an exciting time to join the organisation and contribute to its continued growth.

To learn more, visit:

• A career that's 100 million years in the making!
• Subsidised Accommodation: Stay in a Fully Furnished Cabin at the AAOD Staff Village for half the usual cost during your first 12 months. Assistance will be available to help you find alternative accommodation after this period.
• Completion Bonus: A bonus payable upon successful completion of a two-year employment contract, subject to agreed terms and conditions.
• Relocation Assistance: Up to $1,500, payable after successfully completing your three-month probation period.
• Allowances: An annual allowance of up to $2,000 after 12 months of employment, subject to approval.
• A supportive team culture: Be part of a passionate team committed to sharing Australia's prehistoric heritage with visitors from around the world.
• A unique working environment: Work at a remarkable regional attraction located within Australia's first International Dark‑Sky Sanctuary.

Make Winton Your Next Adventure

Located in Queensland's Outback, Winton offers a distinctive lifestyle, a welcoming community and a strong connection to Australia's natural and cultural heritage.

Home to approximately 1,100 people, the town is known for its dinosaur discoveries, local festivals, wide-open landscapes and spectacular night skies. Essential services are available locally, while Longreach, approximately 177km away, provides access to additional services and daily flights.

For someone seeking a change of pace, greater responsibility and the chance to contribute to an important regional attraction, Winton offers a lifestyle and career experience unlike most others.

Ready to Take the Lead?

If you're an experienced people leader who enjoys a varied operational role and is ready to take the next step in your career, we'd love to hear from you.

About the Candidate

You’ll be an experienced team leader or manager with a background in hospitality, tourism, retail or visitor services. You're comfortable overseeing multiple operational areas, supporting staff and making practical decisions to keep things running smoothly.

You’ll bring:

• Proven experience leading teams and managing day-to-day operations
• Hands‑on knowledge of customer service, hospitality or retail environments
• Experience with bookings, stock control, rostering or related operational processes
• The ability to manage competing priorities and resolve issues effectively
• Strong communication skills and a practical, solutions‑focused approach
• Confidence balancing service quality, team performance and commercial objectives

You’ll be someone who can step into an established operation, build strong working relationships and identify opportunities to improve the way things are done.

Experience with the following will be highly regarded:

• ResPax or similar booking and reservation systems
• Museum, tourism or visitor attraction operations
• Work health and safety (WHS) and food safety requirements
• Event coordination and third-party service providers
• Social media or digital content management
• Relevant certifications, such as Food Safety Supervisor, Responsible Service of Alcohol (RSA), First Aid or CPR

Work Environment

Along with a salary of $70,000 - $85,000, depending on experience, PLUS 12% superannuation, you'll have access to a range of benefits designed to support your move and ongoing development.