Front of House Manager

Alsahwa Estate; Palmwoods; On-site; AUD 70,000 - 90,000; Full time

Job summary

Alsahwa Estate in Palmwoods, QLD, Australia, seeks an experienced Front of House Manager to lead our service team and create exceptional dining experiences.

You'll oversee service flow between kitchen and dining, manage reservations, rosters, and guest relations, while developing your team in a premium farm-to-table setting.

This role suits someone who thrives in a busy hospitality environment and is passionate about hospitality, wine service, and delivering memorable guest experiences.

Qualifications

• Proven experience in hospitality management.
• Willing to collaborate with events team.
• Strong leadership across casual staff.
• Excellent customer service focus.
• Knowledge of food, beverage and wine service.
• Experience with cash handling and stock management.
• RSA certification and WHS knowledge.
• Exceptional time management and prioritisation.
• Ability to lead service excellence at a premium venue.
• Experience working nights and weekends.

Responsibilities

• Lead, train, and develop Front of House team to deliver exceptional service.
• Manage reservations, table allocation, and service flow.
• Coordinate with kitchen to ensure timing and delivery.
• Address guest concerns with professionalism and efficiency.
• Oversee daily Front of House operations, including cash handling and stock management.
• Prepare rosters and supervise casual staff across varying service periods.
• Drive sales growth and meet profitability targets through service delivery.
• Maintain venue cleanliness, security, and equipment standards.
• Ensure Responsible Service of Alcohol and liquor license compliance.
• Conduct venue safety checks and staff inductions.

Skills

Hospitality management

Leadership

Customer service

RSA certification

WHS knowledge

Cash handling

Stock management

Event coordination

Roster management

Team development

Job description

We're seeking an experienced Front of House Manager to lead our service team and create exceptional dining experiences at Alsahwa Estate.

You'll oversee the seamless flow between kitchen and service, managing a dynamic team to ensure every guest receives outstanding hospitality. From intimate restaurant service to special events, you'll be responsible for maintaining our high standards while developing your team's skills and capabilities.

This role is perfect for someone who enjoys variety, thrives in a busy hospitality environment, and takes pride in delivering memorable experiences through attention to detail and strong leadership.

About us:

ALSAHWA ESTATE is nestled in Palmwoods, offering an escape surrounded by natural beauty. More than just a destination, our Estate is a place designed to bring people together, creating memorable experiences in a thoughtfully curated setting.

At the heart of our Estate lies our award winning restaurant Ethos that offers a unique farm-to-table dining experience, celebrating the freshest local ingredients while embracing a philosophy of sustainability.

What You'll Do

• Lead, train, and develop our Front of House team to deliver consistently exceptional customer service


• Manage venue operations including table allocation, reservation management, and service flow optimisation


• Coordinate seamlessly with our kitchen team to ensure perfect timing and service delivery


• Handle guest concerns and resolve issues with professionalism and efficiency

Operational Management

• Oversee daily Front of House operations, including cash handling, stock management, and venue presentation


• Prepare rosters and manage casual staff across varying service periods


• Drive sales growth and meet profitability targets through strategic service delivery


• Maintain venue cleanliness, security, and equipment standards

Compliance & Safety

• Ensure Responsible Service of Alcohol and liquor license compliance


• Conduct regular venue safety checks and staff inductions

What We're Looking For

• Proven experience in hospitality management, preferably in a restaurant or event venue


• Willingness to work collaboratively with the events team


• Strong leadership skills with experience managing casual and changing staff teams


• Excellent customer service focus with problem-solving abilities


• Knowledge of food, beverage, and wine service protocols


• Sound understanding of cash handling, stock management


• Current RSA certification and knowledge of WHS regulations


• Exceptional time management and ability to handle competing priorities


• Opportunity to shape and lead service excellence at a premium venue


• Work with a collaborative team including experienced kitchen professionals


• Diverse role combining restaurant service, events, and team development

Please only apply if you have Australian working rights and are currently in the country.

To be successful in these roles you must be available to work nights and/or weekends