Front of House Manager

Apollo Camper; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Uncapped commission

Free motorhome trials

Full training

Varied work environment

Supportive team culture

Career development

Uniform + onsite parking

Job summary

Apollo Camper in Western Australia is seeking a hands-on Front of House Manager to lead our FOH team, support day-to-day branch operations, and ensure every customer enjoys a welcoming, efficient and memorable experience.

You will coach staff, coordinate service delivery, and help create memorable journeys from arrival to departure while maintaining safety and high service standards across the branch.

Qualifications

• Experience leading or supervising teams in hospitality, tourism, or operations.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Ability to balance service, priorities, and team performance in a fast-paced setting.
• Proficient in MS Office and basic computer systems.
• Valid, unrestricted driver's licence and weekend availability.

Responsibilities

• Lead, coach, and support the FOH team to deliver exceptional customer experiences.
• Oversee day-to-day FOH and customer-facing branch operations.
• Ensure vehicles are prepared and ready for customer departures.
• Coordinate vehicle servicing and maintenance with internal teams and suppliers.
• Monitor fleet availability and minimise downtime for efficiency.
• Drive customer satisfaction and branch performance targets.
• Uphold company policies, safety standards, and procedures.

Skills

Leadership

Team management

Customer service

Operations

Communication

Problem solving

Driver's licence

Weekend availability

Tools

Microsoft Office

Job description

Lead the Front of House Team. Deliver Great Service. Create Unforgettable Travel Experiences.

We're looking for a hands-on and customer-focusedFront of House Manager to lead the front-of-house team, support day-to-day branch operations, and ensure every customer receives a welcoming, efficient and memorable experience.

This is an exciting opportunity for an experienced supervisor, hospitality leader, or operations professional looking to take the next step in their management career.

About the Role

As Front of House Manager, you'll report to the Regional Manager and work closely with the Customer Service Manager and the front-of-house team to ensure the smooth and effective running of customer-facing operations. You'll lead, coach and support the FOH team, drive service standards, assist with operational priorities, and help create memorable customer journeys from arrival through to departure.

What You'll Be Doing

• Lead, coach, and support a team delivering exceptional customer experiences
• Support the day-to-day running of front-of-house and customer-facing branch operations
• Ensure vehicles are maintained, presented, and ready for customer departures
• Coordinate vehicle servicing, repairs, and maintenance activities with internal teams and external suppliers
• Monitor fleet availability and minimise vehicle downtime to maximise operational efficiency
• Drive customer satisfaction, ancillary sales, and branch performance targets
• Develop and support the FOH team to achieve service standards and performance expectations
• Build strong relationships with suppliers, contractors, and service partners
• Ensure compliance with company policies, procedures, and operational standards
• Promote and maintain a positive workplace health and safety culture

What You'll Bring

• Experience leading or supervising teams in tourism, hospitality, customer service, vehicle rental, logistics, automotive, or a similar operational environment
• Strong leadership, communication, and people management skills
• Experience balancing customer service, operational priorities, and team performance
• Strong organisational and problem-solving skills in a fast-paced environment
• Experience coordinating maintenance, repairs, fleet operations, or service delivery is highly regarded
• Confidence using computer systems and Microsoft Office applications
• Some mechanical or automotive knowledge is advantageous but not essential
• A valid unrestricted driver's licence
• Availability to work a rotating roster, including weekends and public holidays

Why Join thl?

• Competitive base salary plus uncapped commission*.
• Free motorhome holiday trials for up to 14 days*.
• Full training provided. No RV or motorhome experience required.
• Active and varied work environment, with no two days the same.
• Supportive and inclusive team culture.
• Career development and growth opportunities across the business.
• Uniform, equipment and onsite parking provided.
• *Commission earnings are performance-based and not guaranteed.
• *Available to permanent team members only. Motorhome holiday trials may provide savings of up to $5,000 compared to the standard retail cost of a holiday.

At Apollo, we're passionate about helping people explore Australia. As part ofthl, Australasia's leading RV rental and tourism company, our trusted brands help thousands of travellers create unforgettable adventures every year. When you join us, you'll become part of a supportive team that values development, teamwork and exceptional customer experiences.

We value diversity and inclusion and welcome applications from people of all backgrounds. Applicants must have the right to work in Australia. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Thank you for your application,We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.