Front of House Leader — Guest Experience

YOMG; Frankston; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Employee discount

Job summary

YOMG in Frankston, VIC, is seeking a hands-on Front of House Manager to build a capable team and deliver an outstanding guest experience every day. You will lead the front of house operation across people, service, sales, labour, cash and venue presentation.

Working closely with Back of House and venue leadership, you will turn performance opportunities into clear actions while creating an environment where guests feel welcome and team members can succeed. Availability across the roster required.

Qualifications

• Proven leadership experience in hospitality, retail or quick-service operations.
• Ability to plan rosters, manage labour and oversee service delivery.
• Strong coaching, communication and guest-focused mindset.

Responsibilities

• Lead, coach and develop front of house supervisors and team members.
• Plan rosters, deployment and training in line with forecasts and labour budgets.
• Own hospitality, service speed, order accuracy, guest recovery and front of house presentation.
• Review sales, transactions, average transaction value, labour and guest feedback.
• Manage cash, banking, consumables, stock, waste and loss-prevention controls.
• Execute promotions and new product launches accurately.
• Maintain food safety, workplace safety, cleaning, security and employment compliance.

Skills

Leadership experience

Roster planning

Coaching & development

Guest experience focus

Operational performance

Communication skills

POS systems

Tools

POS systems

Job description

YOMG in Frankston, VIC, is seeking a hands-on Front of House Manager to build a capable team and deliver an outstanding guest experience every day. You will lead the front of house operation across people, service, sales, labour, cash and venue presentation.

Working closely with Back of House and venue leadership, you will turn performance opportunities into clear actions while creating an environment where guests feel welcome and team members can succeed. Availability across the roster required.